Basel Mansour

Experience

• 

  Middle East Telecommunications Company (METCO) - Kuwait

  Apr 2014 - Aug 2016

  Network and Voice Engineer

  # Managing, Installing and configuring LAN, WAN, VOIP and wireless networks infrastructure.# Handling projects for CCTV & Security Systems.# Configuration of Ethernet channels and trunks in switching network. # Configure, control and route all interlinks data traffic in network. # Assign routing protocols and routing table configuration. # Investigate, diagnose and resolve all network issues. # Maintain network security polices and monitor compliance. # Provides comprehensive network planning of WiFi hotspots and corporate WLAN. # Designing and implementing Avaya VOIP systems with IVR and multiple SIP routes. # Configuration and management of Avaya IP PBX and Avaya call center solutions.# PSTN, ISDN PRI and SIP Trunk configuration and troubleshooting of Avaya VOIP systems. # Configuring and troubleshooting Cisco network devices [Switches, Routers, Access Points, and Wireless LAN Controllers]. # Configuring and troubleshooting Avaya VOIP systems: IP Office 500 Version 2, IP Office Server Edition (Primary, Secondary, and Expansions), Voicemail Pro, IP Office Contact Center (IPOCC), Session Border Controller (SBC), IP Office One-X portal and Avaya Contact Recorder. Show less

• 

  XonTel

  Aug 2016 - now

  Senior Systems Engineer

  ➢ Planning, designing and implementing SMB and enterprise VOIP network solutions.➢ Carrying out Sales, Presales & hands-on technical trainings and presentations for partners and clients.➢ Providing support to the sales team to design, propose and close new deals with customers.➢ Build effective relationship with the clients so as to maintain good revenue increase for the organization.➢ Attending technical meetings with main contractors to solve problems and discuss technical issues.➢ Responsible for training and mentoring staff; motivating them all for effective performance for the general growth of the company.➢ Configuration and management of XonTel VOIP systems.➢ Implementing and troubleshooting call center solutions using XonTel call center.➢ Designing and configuring complex installations based on Cloud PBX.➢ Installation, configuration and support of Asterisk servers.➢ Troubleshooting and configuration of VOIP links including SIP and IAX protocols.➢ Support the development of appropriate integrations and testing strategies.➢ Resolve interoperability issues between the Service components, devices, and equipment from third party vendors. Show less