Tristan Ditcher

Experience

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  NSW Police Force

  Dec 2004 - Oct 2005

  Constable
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  TNT Express

  Oct 2005 - Mar 2007

  Helpdesk Analyst

  * CIT & IT HELP DESK LEVEL 1* Maintained Active Directory* Troubleshoot Workstation issues* escalate issues to Level 2 and 3 support

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  Bridges Financial Services

  Mar 2007 - Aug 2009

  Support Analyst

  * Provide First & Second Level Support for Head Office & branch desktop & network environment * Support in-house financial applications on desktops & servers * Testing of software to ensure software can run within the Bridges environment. * Distribution of software updates to branches via file transfer of CD as necessary. * Manage escalation & resolution of helpdesk calls to both internal technical support & external vendors * Monitoring of Branch backup & virus updates.* Build and Repair computers/ laptop and Servers, * Setup network connections, * Desktop support* Maintained Active Directory and Group Policies* Server and Network Maintenance.* Maintained Backups* Managed PABX Phone System Show less

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  Ascribe Ltd

  Aug 2009 - Mar 2010

  Support Analyst

  * Provide First & Second Level Support to Hospitals running Ascribe's in-house Application* Testing of software to ensure is fully operational within Hospitals* Distribution of software updates to Hospitals via file transfer.* Manage escalation & resolution of helpdesk calls to external vendors.* Use of SQL databases* Desktop Support* Network Maintenance* Facilities Management* Project Delivery

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  Rubik Financial Limited

  Mar 2010 - Sept 2010

  Desktop Support

  * Build and Repair computers/ laptops, * Setup network connections, * Desktop support* Maintained Active Directory and Group Policies* Server Maintenance.* Maintained Backups* Managed PABX Phone System.

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  John Therry Catholic High School

  Sept 2010 - Sept 2012

  Schools Technology Manager

  I am the senior techinican, I manage the whole schools Network and Infrastructure.

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  Coates Hire

  Sept 2012 - Sept 2015

  Service Desk Team Leader

  I manage and mentor a team of 5 helpdesk technicians. I was responsible in ensuring the SLA was maintained, generate reports on the Teams monthly performances.

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  Stork, a Fluor company

  Sept 2015 - May 2019

  APAC ICT Service Delivery Manager

  I manage the IT Operations, Service Delivery, Financial, Security, Supplier and Vendor relationships for the APAC Region for Stork, A Fluor Company. I work independently, ensuring that business IT needs are met and that our Suppliers are providing the best service. I work in part of the Global Infrastructure, Security, and project team, protecting jointly protecting the company against the latest Cyber attacks, latest patch management, and improving on Global IT standards.

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  Bolton Clarke

  May 2019 - Feb 2025

  IS Business Relationship Manager
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  HammondCare

  Mar 2025 - now

  Service Operations Manager