Deep Enrich
Judith Elliott
Owner
6000 followers
Las Vegas, Nevada, United States
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About me
Business Communications Specialist Currently Open to New Opportunities
Education
Jones International University
2011 - 2014Bachelor of Arts (B.A.) Business Communication Management 4.0
Digital Marketing Institute
2018 - 2019Certified Digital Marketing Professional Digital Marketinghttps://www.credential.net/5wnsm4wtCredential ID 12450274
Experience
Le Coeur Services
Jun 2005 - Nov 2013Owner• Created and built successful residential janitorial services to select market in senior citizens communities.• Demonstrated high standards and willing to go extra mile for exceptional customer service.• Generated growth and high customer retention in competitive market.• Proven ability to adapt and work within diverse cultural environments.• Supported sales growth by written, visual, and oral presentations to potential customers.
Williams-Sonoma, Inc.
Nov 2012 - Jul 2018Supervise a team of 21 Social Media Lead Associates; motivate, counsel, and coach teamResolve highly escalated, public customer issuesCollected and analyzed social media trends reporting to keep business flexible and adaptable, as well as for crisis managementFacilitate team meetings and regular one-on-one meetings with associatesInterviewing, hiring and training of new associates Creation of training bulletin boards and contests to increase service levels and policy awareness Show less • Assist with Survey Responses to track and monitor customer complaints and failed service opportunities.• Monitor multiple social media sites for all brands to provide customer support for issues ranging from product information to high visibility escalations.• Use of strong written communication skills to provide public voice of brands in customer correspondence.• Ability to provide support and leadership in team environment.• Demonstrated time management skills and adaptability to instantaneous changes in daily tasks. • Take ownership and resolve escalated, complex, public customer issues, for both domestic and international customers, escalations from other department associates and leads. Show less
Supervisor - Social Media Customer Care
Jan 2017 - Jul 2018Full Service Supervisor
Jul 2016 - Dec 2016Social Media Customer Care
Oct 2013 - Jun 2016Full Service Associate
Nov 2012 - Oct 2013
Dandelion Seed Adventures Travel Agency
May 2020 - Jul 2021Travel Agent
Uhaul Moving and Storage
Nov 2020 - Mar 2021Contact Center AgentSales and service for rentals, storage, and hitch installations.
Licenses & Certifications
Allianz Partners General Course
Travel Agent AcademyMay 2021Aruba Certified Expert
Travel agent academyMay 2021Atlantis Ambassador
Travel Agent AcademyMay 2021Belize Specialist Program
Travel Agent AcademyMay 2021Greater Fort Lauderdale Specialist Program
Travel Agent AcademyMay 2021Guadeloupe Islands Specialist
Travel Agent AcademyMay 2021Respectful Workplace
WSI UniversityJun 2018Social Media Marketing: Managing Online Communities
Lynda.comMar 2018Google Analytics for Power Users
Google Analytics AcademyFeb 2019Google Ads Fundamentals
Google Ads AcadamyFeb 2019Google Analytics Individual Qualification
Google Analytics AcadamyFeb 2019
Crystal Expedition Cruises Specialist
Crystal CruisesMay 2021
Azamara Discoverer Level Graduate
AzamaraJul 2020
Las Vegas 101
Las Vegas Convention and Visitors Authority - LVCVAJul 2020
Pleasant Pro Academy Premier Ambassador
Pleasant HolidaysMay 2021Explorer Level Graduate
AzamaraJul 2020
Bless Collection Hotels
Grand Palladium Hotels & ResortsMay 2020
Discovering Disney Cruise Line
Disney InstituteMay 2020Exploring the Walt Disney World Resort
Disney InstituteMay 2020TRS Hotels
Grand Palladium Hotels & ResortsMay 2020
Marketing with Snapchat
Lynda.comApr 2018Developing Your Leadership Philosophy
Lynda.comDec 2017Breaking Out of a Rut
Lynda.comJan 2018Social Media Marketing for Small Business
Lynda.comMar 2018Grand Palladium
Grand Palladium Hotels & ResortsMay 2020Leading and Working in Teams
Lynda.comJan 2018
Evolution Travel Academy Travel 101 Course
My Evolution TravelApr 2020
Uplift Course Completion Certification Test v2
Uplift Inc.May 2021Rafa Nadal Tennis Centre
Grand Palladium Hotels & ResortsMay 2020Social Media Marketing: Facebook and Twitter
Lynda.comMar 2018Pleasant Pro Academy Ambassador
Pleasant HolidaysMay 2021Business Innovation Foundations
Lynda.comJan 2018Discovering the Enchantment of Aulani Resort
Disney InstituteMay 2020Building Creative Organizations
Lynda.comJan 2018Executive Decision Making
Lynda.comDec 2017Treasure Island Mini-Training Module Graduate
Las Vegas Convention and Visitors Authority - LVCVAJul 2020Facebook Marketing: Advertising
Lynda.comMay 2018Decision-Making Strategies
Lynda.comJan 2018Google+ for Business
Lynda.comApr 2018Uncover the Magic of Disneyland Resort
Disney InstituteMay 2020Twitter Marketing: Advertising
Lynda.comMay 2018Twitter for Business
Lynda.comApr 2018Marketing Foundations: Social Media
Lynda.comMar 2018Managing Team Creativity
Lynda.comJan 2018
Meet Palmaia - The House of Aia
Travel Leaders NetworkMay 2020Facebook for Business
Lynda.comMar 2018Improving Your Judgment
Lynda.comJan 2018Delivering Employee Feedback
Lynda.comDec 2017Coaching and Developing Employees
Lynda.comDec 2017Risk-Taking for Leaders
Lynda.comDec 2017Leading Change
Lynda.comDec 2017Human Resources: Running Company Onboarding
Lynda.comDec 2017Setting Team and Employee Goals
Lynda.comDec 2017Developing Executive Presence
Lynda.comNov 2017Human Resources: Pay Strategy
Lynda.comDec 2017Motivating and Engaging Employees
Lynda.comDec 2017Finding and Retaining High Potentials
Lynda.comNov 2017Leadership Foundations
Lynda.comNov 2017Creativity Bootcamp
Lynda.comOct 2017Effective Listening
Lynda.comOct 2017Performance-Based Hiring
Lynda.comDec 2017Building Trust
Lynda.comOct 2017Transitioning from Manager to Leader
Lynda.comOct 2017Designing Growth Strategies
Lynda.comNov 2017Communication Foundations
Lynda.comAug 2017Writing in Plain English
Lynda.comOct 2017Building Resilience
Lynda.comApr 2017Teamwork Foundations
Lynda.comMay 2017Connecting with Peers in the Workplace
Lynda.comJun 2017Critical Thinking
Lynda.comApr 2017Getting Things Done
Lynda.comApr 2017Excel 2016 Essential Training
Lynda.comOct 2016Achieving Your Goals
Lynda.comJan 2017
Preventing Workplace Harassment
EmtrainMar 2016
Advanced Google Analytics
Google academyFeb 2019
Google Analytics for Beginners
GoogleJan 2019
Adult CPR/First Aid/Pediatric CPR/AED
CPR ConnectionsJun 2018
Five Star Academy Certification 2020
Celebrity Cruises, Inc.Jun 2020
Volunteer Experience
court recorder
Issued by Rape Crisis Center of Las VegasAssociated with Judith ElliottKitchen Staff
Issued by Three Square Food Bank on Jul 2013Associated with Judith ElliottFundraising volunteer
Issued by American Cancer Society on Oct 2014Associated with Judith ElliottActivities Volunteer
Issued by COUNTRY CLUB AT THE MEADOWS on Jun 2003Associated with Judith Elliott
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