Maddie Ehrlich

Experience

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  Pineapple Life

  Aug 2018 - Jan 2023

  - Efficiently manage front desk operations, including answering phone calls, responding to emails, and addressing inquiries regarding classes, memberships and general information- Assisted clients with their usage of the software MindBody, troubleshoot account information and instructed on general usage- Maintained a well organized studio and when applicable, ensured that local and federal regulations regarding COVID guidelines were being met- Promote the vision of the studio- Welcome all visitors, clients and members of the studio with a positive and professional demeanor Show less

  • Marketing and Communications Coordinator

    May 2021 - Jan 2023

  • Client Relations Associate

    Aug 2018 - Jul 2022
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  National CASA/GAL Association for Children

  May 2022 - Aug 2022

  Marketing And Public Relations Intern

  - Conducted research, designed and produced marketing materials and developed a social media strategy to increase visibility and attract new donors, volunteers and supporters- Created media content to increase awareness for the nonprofit, gain donors, and volunteers- Stewarded relationships with current donors of CASA, ensuring timely and appropriate communication and recognition of donations

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  Lululemon

  Aug 2022 - Apr 2023

  Educator

  - Provided exceptional customer service to ensure a positive and memorable guest experience- Utilized expert knowledge of Lululemon’s products to provide personalized product recommendations to guests, this consultative sales approach resulted in high customer satisfaction as well as increased sales and revenue for the store- Collaborated with team members to achieve sales goals and ensure store success

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  Paylocity

  May 2023 - Aug 2023

  Operations Leadership Associate Intern

  - Analyzed business processes and recommended improvements to increase efficiency and improve client satisfaction- Coordinated with cross functional teams to ensure successful project completion- Created and delivered presentations to senior leadership on project progress and recommendations- Demonstrated proficiency in Salesforce and leveraged the platform to streamline operations and enhance client satisfaction

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  Paylocity

  Jan 2024 - now

  - Lead a team of 6-10 Account Managers who are focusing on building and maintaining strong client relationships- Continually improve and develop new processes for the team and tier's success- Focus on development and coaching for Account Managers to ensure business KPIs are exceeded and client relationships maintain strong- Proactively manage client escalations by leading resolution efforts, coordinating cross-functional teams, and ensuring timely communication with clients until issues are fully resolved- Utilize problem-solving techniques to identify root causes, implement corrective actions, and develop strategies to rebuild and strengthen client relationships post-escalation- Report to senior leadership on team performance and client retention regularly Show less

  • Team Lead Client Service Ops

    Jun 2024 - now

  • Account Manager

    Jan 2024 - Jun 2024