Cassandra Ramsburg

Experience

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  Joann's Fabrics

  Jan 2007 - Jun 2018

  Cashier

  • Learned a new computerized system quickly• Instrumental in the teaching/training of other team members using the new computer system• Responsible for cash handling and balancing cash drawer with accuracy• Customer Service Desk support • Provide prompt and courteous customer support• Resolve customer issues and complaints politely, respectfully, and satisfactorily

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  University Box Office

  Sept 2008 - Sept 2009

  Customer Service Representative

  • Supervised a team of five customer services representatives• Responsible for cash handling and balancing cash drawer with accuracy • Provide prompt and courteous customer support• Resolve customer issues and complaints politely, respectfully, and satisfactorily

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  University of South Florida St. Petersburg

  Jun 2018 - now

  Accounting Assistant

  • Process student payments and post transactions from Touchnet. • Responsible for accuracy of monies and related supporting documents.• Reconcile monthly merchant statements. • Interpret student's tuition accounts, assists with student issues/conflicts when possible.• Interprets policies and procedures regarding payment deadlines and parking rules/regulations. • Make contact with key areas/offices on behalf of students to help resolve student problems efficiently and reduce frustration. Serves as backup cashier for parking services.• Research discrepancies and payments received without invoices or reference identification. Facilitates customer refunds and third-party payments, process mail and drop box payments. • Compose and send correspondence, filing, and assists with monthly mail outs.• Present cashier and parking orientations and updates to ensure accuracy Show less