Louis Hughes

Experience

• 

  AutoZone

  Jun 2011 - Oct 2012

  Commercial Manager

  • Supervised a team of 4 drivers and 3 sales associates. • Reduced overtime by 10%.• Performed inventory cycling and counts.• Prioritized daily sales goals to equal and exceed weekly/monthly targets.• Developed B2B partnerships with local shops within my territory.• Developed customer relations to grow repeat business.

• 

  Pep Boys

  Oct 2012 - Sept 2014

  Customer Service Manager

  • Championed initiatives that focused on customer interaction and development.• Managed a team of 8 retail associates, 8 mechanics, and 2 lube technicians.• Parts sourcing and expediting from internal and external supply chain resources.• Established operational objectives and work plans.• Performed quarterly development reviews

• 

  Genie

  Feb 2015 - now

  Regional Parts Manager for the Midwest. Territory consists of NU, SK, and MB in Canada as well as ND, SD, MN, WI, IA, IL, NE, KS, MO, OK, AR, and LA in the United States. • Expedite aftermarket parts request for customers who have units designated as priority.• Utilize Oracle based management system for order processing and inventory maintenance.• Use Salesforce to communicate between different teams to accomplish goals and objectives.• Outlook used as a tool to maintain schedules as well as communicate.• Run SQL queries to create reports and charts for backlog, supplier performance, and value. • Customer Service work included answering and responding to 60+ calls per day regarding parts, service, and order information.

  • Regional Parts Manager

    Jan 2024 - now

  • Critical Order Supervisor

    Apr 2022 - Jan 2024

  • Supply Chain Specialist

    Jun 2017 - Apr 2022

  • Customer Service/Aftermarket Part Sales

    Feb 2015 - Jun 2017