Billy Chen Ou Yang

Experience

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  FNZ Group

  Jul 2017 - Sept 2018

  Quality Engineer

  • Identified, raised and resolved platform defects in JIRA to ensure quality and timely release of the company’s financial platforms, resulting in a 20% decrease in user-reported issues during UAT.• Transferred knowledge to team members that improved the effectiveness and efficiency of the team, resulting in over 30% fewer false-positive defects.• Hold the functionality and aesthetics of the platforms at the highest standard of quality by preparing test cases, scenarios and procedures with the tester team.• Successfully covered more than 60% of the processes within Aviva’s systems with testing automation, using C#, SQL and Selenium.• Obtained awards FNZ-APAC Global Recognition Award and China Performance Award. Show less

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  Spanish Chamber of Commerce in China

  Jan 2019 - Jul 2019

  Market Analyst

  • Increased the Chamber’s membership 40% by promoting services to new and current companies through events, trade missions, promotions, newsletters, e-mails, and meetings.• Effectively planned, prepared and executed activities on-time by organizing calendar activities and making weekly announcements on social media.• Increased events’ ticket sales and participation 100% compared with last year by creating eye-catching and compelling marketing materials, such as blog posts, flyers, banners, tickets and other promotional materials. Show less

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  Quest Software

  Oct 2021 - Mar 2023

  IT Software QA Advisor

  • Conducted manual and automated testing for quoting, billing and service flow of the company’s Salesforce web application, reducing production defects by 20% through comprehensive test coverage. • Enhanced testing efficiency by 30% and doubled the team’s productivity in detecting critical defects using Robot Framework and Selenium.• Successfully performed data migration testing with SOQL and API testing with Postman from retiring databases.• Greatly improved the confidence of production releases through system testing, sanity checks, migration testing, and regression testing, saving the company over 700K USD from potential lost sales. Show less

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  HOY Trading limited

  Sept 2023 - Dec 2024

  Sales Support Specialist

  • Organized international orders through data entries for current clients overseas.• Handled professional interactions and communications with customers through instant messaging, phone and email to clarify any request or concern.• Arranged delivery dates of finalized orders and managed follow-ups of shipments and express delivery.