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Yogesh Raj

Yogesh Raj

Technical Support Engineer

location of Yogesh RajBengaluru, Karnataka, India

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  • Timeline

  • About me

    Sr. Technical Support Engineer - KocharTech || SAS || B2B || API Integration || Systems configurations

  • Education

    • Krupanidhi School of Management - Bangalore, India

      2018 - 2021
      Bachelor's of Computer Application Computer Science

      Activities and Societies: Cricket, Empowering people towards education Bachelors's in Computer Application

  • Experience

    • Firstsource

      Apr 2021 - Apr 2022
      Technical Support Engineer

      • Provided technical support for an Android application, resolving onboarding challenges, account management issues, and app crashes.• Collaborated with cross-functional teams to troubleshoot and address user concerns promptly.• Implemented efficient solutions to enhance user experience and increase customer satisfaction.

    • AWAKO

      Apr 2022 - Sept 2023
      Technical Support Engineer

      • Expertly handled technical challenges in logistics management software for the North American market.• Resolved ELD issues, configured hardware, managed live tracking problems, and processed integration requests.• Diagnosed software errors and escalated them to the development team based on client needs.

    • KocharTech

      Sept 2023 - now
      Senior Technical Support Engineer

      • Provided comprehensive backend software and Networking resolutions for SAAS clients.• Conducted product demonstrations and managed client inquiries and case management through Salesforce.• Expertise in seamless integration query troubleshooting, real-time error troubleshooting, and efficient resolution of software or API issues.

  • Licenses & Certifications