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Benedict Zell

Benedict Zell

Followers of Benedict Zell190 followers
location of Benedict ZellMelksham, England, United Kingdom

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  • Timeline

  • About me

    Application Support Engineer | Aspiring Animator Enthusiastic about Delivering Outstanding Client Satisfaction

  • Education

    • University of Bath

      2014 -
      Food & Hygiene Certificate Level 3

    • Beechen Cliff School

      2001 - 2006
      GCSE

      English Language • English Literature • Maths • Science • Design Technology • Graphics • Art Design • GNVQ: Information & Communication Technology.

    • Bath College

      2006 - 2007
      ICT

      The educational qualifications, coupled with technical skills in areas such as web development, graphic design, software proficiency, and hardware configuration, position me as a well-rounded and capable candidate for various job opportunities in the ICT industry.• EDEXCEL BTEC Level 2 First Diploma ICT Practitioners - Merit.• EDEXCEL Key Skills Communication Level 2.• Proficient in using Dreamweaver for HTML web development.• Experienced in utilising Photoshop for graphic… Show more The educational qualifications, coupled with technical skills in areas such as web development, graphic design, software proficiency, and hardware configuration, position me as a well-rounded and capable candidate for various job opportunities in the ICT industry.• EDEXCEL BTEC Level 2 First Diploma ICT Practitioners - Merit.• EDEXCEL Key Skills Communication Level 2.• Proficient in using Dreamweaver for HTML web development.• Experienced in utilising Photoshop for graphic design and image editing.• Competent in working with various Microsoft products.• Skilled in hardware configuration for optimal performance. Show less

    • Wiltshire College & University Centre

      2007 - 2009
      ICT / Media Production

      With a National Diploma in Media Production, my expertise in script-writing, storyboarding, film production, presentation, and graphic design using industry-standard software makes me a highly qualified candidate for various roles in the dynamic field of media production.• EDEXCEL Level 3 BTEC National Diploma in Media Production – Merit/Merit/Pass.• Skills developed: Storyboarding, Script-writing, Film Production.• Specialised in Graphic Design utilising 3DsMax, Maya, Adobe… Show more With a National Diploma in Media Production, my expertise in script-writing, storyboarding, film production, presentation, and graphic design using industry-standard software makes me a highly qualified candidate for various roles in the dynamic field of media production.• EDEXCEL Level 3 BTEC National Diploma in Media Production – Merit/Merit/Pass.• Skills developed: Storyboarding, Script-writing, Film Production.• Specialised in Graphic Design utilising 3DsMax, Maya, Adobe Products, and Mudbox. Show less

    • University of Gloucestershire

      2009 - 2014
      Games & Media Development Management BSc Honours in Games Development Management

      Graphics Programmer specialising in 3Ds Max, Maya, zBrush, and Adobe Products. Proficient in utilising these software tools to create stunning visuals and graphics. Skilled Level Designer with a strong understanding of game development principles and techniques. Well-versed in working with both Windows and Mac technologies, ensuring seamless integration and optimal performance across platforms. Continuously staying updated with the latest advancements in the field to deliver cutting-edge… Show more Graphics Programmer specialising in 3Ds Max, Maya, zBrush, and Adobe Products. Proficient in utilising these software tools to create stunning visuals and graphics. Skilled Level Designer with a strong understanding of game development principles and techniques. Well-versed in working with both Windows and Mac technologies, ensuring seamless integration and optimal performance across platforms. Continuously staying updated with the latest advancements in the field to deliver cutting-edge solutions.• Art Development: Talented in creating 2D/3D art using industry-standard tools such as 3Ds Max, Maya, Mudbox, Photoshop, and Adobe Software.• Storyboarding: Experienced in designing and refining drawings using traditional methods and Photoshop for further development.• Film Production: Knowledgeable in integrating animations into short films using 3Ds Max, Maya, and editing software like Adobe Premiere and Davinci Resolve. Show less

  • Experience

    • Aquaterra Leisure

      Jul 2006 - Sept 2012

      • Swimming Teacher

        Sept 2008 - Sept 2012

      • Lifeguard

        Jul 2006 - Sept 2012

    • University of Gloucestershire

      Mar 2011 - Mar 2013
      Student Ambassador

      As a Student Ambassador, I successfully engaged with prospective university students and their parents, serving as a trusted representative of the institution. This position allowed me to assume significant responsibility in showcasing the university's offerings through the coordination and execution of various activities. By leveraging my strong leadership, teamwork, and presentation skills, I effectively fulfilled the role's requirements and acted as a positive role model for aspiring students. Show less

    • University of Bath

      Jul 2014 - Dec 2017

      Lead and motivated a small team, ensuring the delivery of top-quality services while adhering to safety standards. Actively contributing to events and meeting the unique dietary needs of the Olympic Team, making a significant impact on the overall success of operations.• Streamlined operation efficiency, enhancing productivity and service quality for diverse events.• Enforced compliance with health regulations ensuring a safe working environment. Maintaining cleanliness of catering areasFood preparationFood HygieneSetting up and taking down equipment required for event rooms

      • Kitchen Team Lead

        May 2015 - Dec 2017

      • Commis Chef

        Jul 2014 - Apr 2015

    • Fitronics

      Jan 2018 - Jul 2023

      During my 6-year tenure at Jonas Software, I advanced to a 3rd Line Support Engineer role during a transformative period as Fitronics evolved through company mergers within the Jonas Group. In this advanced capacity, I led significant technical initiatives, enhanced system efficiencies, and guided training and development for the ever growing team, contributing to the company’s ongoing success.• Played a key role in four major project releases, including the critical Direct Debit feature and the client-facing HomePortal 2, enhancing product reliability and user engagement.• Managed the migration of systems from partnered companies, improving B2B integration and direct installations. This involved transitioning systems to new AWS environments.• Coordinated with developers using Git and GitHub for updates and branding, and tested PHP scripts for client-specific requirements, such as direct debit scheme corrections. Show less Promoted to 2nd Line Engineer after demonstrating exceptional capability in handling more complex software issues and contributing to significant enhancements in system functionality, focused on supporting an expanding suite of products.• Comprehensive Software Support and Integration delivering support for an expanded array of products.• Applied HTML and SQL to improve client-facing sites with custom web development and bespoke branding.• Led bug replication and resolution efforts, closely collaborating with the Product Owner and their Dev team. Show less Initiated my career in the software industry at Jonas CAP2, subsequently rebranded as Fitronics, where I provided essential front-end support for CoursePro among other applications. Dedicated to swiftly resolving immediate client issues, consistently maintaining high standards of customer service and operational support.• Efficiently streamlined front-end software issues for CoursePro, achieving a 95% positive feedback rating.• Played a key role in system setups and educational sessions, enhancing client engagement.• Lead the successful GDPR compliance feature update for CoursePro, acting as the primary liaison for clients. Show less

      • Second And Third Line Support Engineer

        Dec 2021 - Jul 2023

      • First And Second Line Support Engineer

        May 2019 - Dec 2021

      • First Line Support Engineer

        Jan 2018 - May 2019

    • Procentia

      Aug 2023 - Feb 2024
      Support Consultant

      Recruited for my experience in bespoke application software support, my career progression led me to a pivotal role at Procentia to provide high-level technical support and troubleshooting for IntelliPen, the UK's premier pension administration system for 2022 and 2023. Entrusted with providing technical support to a diverse international client base to ensure continuous improvement of service delivery.• Maintained IntelliPen support for a diverse client base, focusing on data integrity and corrections to pension schemes and units using bespoke SQL scripts and store procedures.• Partnered with the BAU and Client Management Team on a pivotal project that reduced the client request case backlog by 80%, improving service delivery and fulfilment.• Operational Control and Oversight of daily checks and tasks for prominent clients using Microsoft Azure and SSMS, ensuring optimal reliability. Show less

    • JAGGAER

      May 2024 - now
      Cloud Engineer

      Recently joined JAGGAER to utilise my knowledge in SaaS application support, focusing on supporting the performance and reliability of leading spend management solutions. Responsible for maintaining the day-to-day functionality of the applications.

  • Licenses & Certifications