Ross Johnson

Experience

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  Representative Raul M. Grijalva for Arizona's 7th District

  Jan 2008 - May 2008

  Congressional Intern

  Organized and maintained casework submitted by local constituents. Represented the 7th Congressional District during several philanthropy events.

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  Snell & Wilmer, L.L.P.

  May 2008 - Apr 2013

  Monitor and maintain complex docketing database. Appraise and calendar legal pleadings from a range of local and federal jurisdictions. Developed and implemented a docketing process redesign that improved department efficiency, accuracy and environmental sustainability. Provided extensive legal support to attorneys and paralegals. Designed trial exhibits using a range of computer software programs: Excel, Power Point, Microsoft Visio and Trial Director. Composed pertinent legal documents: disclosure statements, client correspondence and interoffice memorandum.

  • Legal Docketing Specialist

    Apr 2011 - Apr 2013

  • Paralegal Assistant

    May 2008 - Apr 2011
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  Avis Budget Group

  May 2013 - Jun 2017

  Managed all aspects of Avis rental car operations out of the El Paso International Airport. Supervised roughly fifty Avis employees and a team of operations managers. Responsible for a vehicle fleet of 600 – 800 units and managed logistical movements of vehicles between 5 Avis, Budget and Payless rental locations within my district. Avis El Paso reported average annual profits around 2 million USD. Additionally, we achieved consistent market share growth under my leadership in El Paso, expanding our share of the market by 2.25% from 2014 - 2017. Show less Oversaw staffing, production, fleet mix management, sales and customer service coaching. Appointed as the Phoenix Area Performance Excellence (PEx) Captain, in which I monitored our location's process improvement projects, assessed project sustainability and viability of replication. Additionally, I was the project owner of several lean, Performance Excellence initiatives focused vehicle damage identification and fee collection. Completed a comprehensive, thirty week Management Training Program through the company's ABG University. Show less

  • El Paso Airport Operations Manager

    Mar 2014 - Jun 2017

  • Operations Manager; Performance Excellence Captain (PEx)

    May 2013 - Mar 2014
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  Avis Budget Group International

  Sept 2017 - Aug 2019

  Roaming Operations Manager - France

  Traveled to distressed Avis Budget locations throughout Europe and provided operational analysis, developed actionable strategies for location improvement, supported local management teams during transitional periods. Trained local staff and management on best practices utilized by ABG Airport operations in the United States and Europe. Provided on-site management support and consultation at 8 major Avis Budget locations throughout Western Europe.

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  Sonder Inc.

  Nov 2019 - Jul 2020

  Operations Manager

  Management responsibilities included: developing business plans (staffing and revenue forecasts), guest experience management, new business development, employee: hiring, training and performance reviews, and market P&L ownership.Sonder combines the best parts of home and hotel. We are redefining the hotel experience through inspiring design and modern service. As a Junior Operations Manager, I am responsible for the performance, operations, and guest service experience in our Edinburgh market. Show less

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  Record uk ltd

  Sept 2020 - Apr 2023

  Manage five department workgroups, e.g. Account Management, Contracts and Compliance, Estimating, etc.Responsible for driving continuous improvement in both customer satisfaction and operational efficiency.Oversee contract implementation of new accounts and ensure seamless onboarding with service operations.Enhanced team productivity and accountability by implementing, KPI driven visual management tools and dashboards.Record, is the largest manufacturer, installer, maintainer and service provider of precision-engineered automated pedestrian entrances in the UK. Show less

  • Service Excellence Manager

    Jan 2022 - Apr 2023

  • Service Delivery Manager

    Sept 2020 - Jan 2022
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  ELIS

  Jun 2023 - Aug 2024

  Key Account Manager

  Managed a diverse portfolio of 15 high-value clients across retail, food production, and industrial services sectors, overseeing accounts valued at €8 million annually.Led initiatives to enhance client satisfaction, introducing KPI reporting dashboards through Power BI, resulting in improved visibility into performance metrics and actionable insights.Consistently exceeded client retention and satisfaction targets through proactive communication, data-driven analysis, and collaboration with cross-functional teams. Show less