Seneca Eldredge, MS, PMP

Experience

• 

  Southern New Hampshire University

  Feb 2014 - now

  - Provide personalized support and timely feedback on assignments, maintaining active engagement in online discussions and responding to student inquiries within 24 hours.- Foster an inclusive learning environment by accommodating diverse backgrounds, time zones, and schedules, ensuring clear communication through announcements and discussions.- Collaborate with advising and support teams to enhance student success, continuously improving teaching methods and subject knowledge for academic excellence. Show less - Be a cross-functional thought partner who provides resources and innovative solutions while upholding academic integrity and regulatory standards- Work closely and collaboratively with key stakeholders to define project scope, strategy, timeline, resources, and outcomes for internal projects and assist with office-wide initiatives- Develop project plans to monitor and track progress on goals and objectives, including project schedules, communication plans, risk assessment and management, resource schedules, and change management- Coach project team members and build and maintain relationships vital to project success- Mitigate conflict; assess and resolve/escalate high-priority project issues/risks as they are encountered- Show less - Manage internal projects and assist with office-wide initiatives- Facilitate the collection of requirements for projects/initiatives/new technology- Assist the team that ensures the accuracy of data of gateway communication between Salesforce and Colleague, re-syncs, student records accuracy, exception cases, billing cases, end-of-term reconciliation, retroactive cleanup- Maintain training and resources documentation- Aid with research and implementation of technology to create and analyze periodic reports to identify data anomalies, and make adjustments as needed to ensure data integrity- Employ available resources for continuous process improvement and leverage existing and new technology to provide the most accurate records and positive student experience Show less - Co-founder and Former Member of the Administration Team for the Advisors Recognizing Excellence Award- Provide proactive, caring, and goals-based student-centered support to students.- Establish cooperative and collaborative relationships with faculty, staff, and internal customers - Commitment to use a collaborative approach to problem-solving and timely communication with students regarding situations that arise- Assist students in course plans, program modifications, petitions to amend degree requirements, overload requests, and CLEP opportunities- Explain academic and administrative policies, GPA, and graduation requirements to students- Provide creative approaches to student retention and support Show less

  • Business Solutions Analyst

    Sept 2023 - now

  • Online Adjunct Faculty (Information Technology)

    Sept 2019 - now

  • Senior Project Manager

    Jun 2021 - Sept 2023

  • Project Manager

    Apr 2018 - Jun 2021

  • Academic Advisor

    Feb 2014 - Apr 2018