Domingo Jimenez

Experience

• 

  Philips Lighting

  Dec 2005 - Oct 2014

  * Responsible for New Product development opportunities for Colombia Market (Professional Portfolio Sales budget +15MM Euros).* Implemented and communicated overall Cost and price changes, profit margins and suppliers production management.* Analyzed and suggested opportunities of improvement for finish goods margin (GM > +40%).* Owned product roadmap and execution strategy (SKUs +200)* Proactively managed all aspects of in-life products such as customer feedback, requirements and issues.* Stayed up-to-date on the latest industry news, trends and technologies to improve new channel product introduction effectiveness.* Led business discussions with leadership team to evaluate and adjust product line strategies based on data, ensuring timely development of strategic customer accounts. Show less * Led innovation and product development for the Professional Projects portfolio in Central America Market (Sales budget +6MM Euros).* Managed product margin profitability and commercial success - Business Case Owner (GM > +33%).* Set and implemented pricing strategy.* Monitored sales levels and facilitated marketing actions.* Provided technical support, product training and after-sales service to support selling process in Markets (KAMs +15).* Built and maintained strong Customers relationship.* Benchmarked and monitored product families in-scope (SKUs +70)* Led regional lighting project solutions and product enhancement initiatives (Road & Office LED lighting penetration @ 19%).* Developed and maintained strong working partnership with Suppliers in the regions. Show less * Led Marketing strategies and Product portfolio definition in Central America Market. (Lamps Portfolio Sales budget +50MM Euros).* Implemented and maintained Pricing strategies to contribute to overall business success (GM > +55%).* Supported and tracked accomplishment of Annual Operating Plan (AOP) & Rolling Forecast (RoFo) definition.* Submitted sales forecasting feedback to facilitate S&OP discussions with Demand Planning teams.* Analyzed insights on the new or strategic products from Market Intelligence research (SKUs +180)* Ensured Product Master Data is accurate, of the right quality and up to date within in all systems.* Technical escalation support for Customers and Sales team (KAMs +16).* Analyzed market information including competition activities and summarized potential response options.* Provided insight in the analysis of customer’s business through profitability modeling, financial forecasting and competitive analysis. Show less * Supply Chain Planner for Luminaires Projects in finish goods and components in Central America Market.* Maintained master forecast demand plan updated, ensured components and finished goods availability (annual forecast error average <5%).* Controlled of Actuals vs. Plan and implemented corrective actions to address changes or gaps in the Supply plan.* Partnered with Sales, Marketing, and Finance to enhance demand forecast drivers to feed logistics targets (S&OP meeting).* Responsible of safety stock levels and inventory availability across the region (Max Inventory turnover ratio = 10).* Monitored slow mover items activities accomplishment to ensure a healthy and optimized inventory (obsolete components less than 4% yearly).* Collaborated with Commercial team to secure availability capacity of future projects requests.* Statistical approach in analyze previously collected data trends to identify a balance between supply and demand for short, mid and long terms.* Proactively tracked shipments and informed customers of relevant deviations in transport plan (ocean and inland), including potential solutions or alternatives. * Followed up with Import/Export teams to solve cargo delays ensuring projects delivery on time.* Executed regional suppliers coordination focused on reduce freight costs, revenue opportunities and time delivery improvement of purchase orders (freight cost level <5%).* Cross-functional work to improve Customer experience with respect to order placement, material returns process and policies ensuring a smooth delivery process.* Monitored any daily logistic issue that prevent orders from flowing through system, shipping or billing properly.* Owned and managed contingencies related to cargo operations, minimized end-to-end components arrival or product delivery impacts during handling.* Defined and launched improvements for service delivery KPIs in order to anticipate risks and/or find opportunities. Show less

  • Product Manager Professional Lighting Solutions Indoor

    Jan 2013 - Oct 2014

  • Product Manager Professional Lighting Solutions

    Jan 2011 - Dec 2012

  • Product Manager Lamps

    Jan 2009 - Dec 2010

  • Luminaires Project Logistics

    Dec 2005 - Dec 2008
• 

  Philips

  Nov 2014 - May 2024

  * Responsible for CRM Salesforce/ServiceMax deployment in Customer Service (Req2Res) program for LatAm (+136 users).* Map new solutions and ways of working and translate these into User Stories to improve quality or potential enhancements to current systems.* User Acceptance Test (UAT) participation and approval of Test results.* Keep tracking of new process and procedures to ensure be under policies and regulatory compliance.* Lead the coordination of significant Kaizen events to explore improvements of process and systems.* Provide training and guidance to Key Customer Service areas such as Call Agents, Service Engineers, Contracts/Billing admins and Planning teams (Training Completion +95%)* Identify opportunities to reduce manual tasks via Power automate & Excel Macros scripts.* Collaborate with developers, system administrators, and other stakeholders to ensure successful delivery of automated solutions.* Team up with IT (Business Owners, Product Owners, Architects, Designers and Quality teams) to ensure fast and efficient resolutions to bugs, escalations or requests.* Monitor monthly operative KPIs, seeking to provide information to those Responsible for Identifying potential risks and improvements through action plans (SLA>90%).* Provide and support analysis to stakeholders, standardized Data visualization dashboards and reporting about Service performance in the region using Salesforce/PowerBI.* Perform regular Data management tasks, including Data imports, Data cleansing, and Data integrity checks, ensuring high-Quality and accurate database.* Monitor closely Salesforce interfaces communication with other systems and applications to avoid downtimes (tickets response < 24hrs)* Participate and take leadership in the implementation of evolution sub projects, being the single point of contact, ensuring a successful launch.* Act as a project manager support and Key end-to-end (E2E) resource leading small to mid-sized Business projects. Show less * Led End-to-End transformation program for Marketing & Sales as part of Order-to-Fulfillment-to-Cash program (O2F2C) for the new ERP system deployment (SAP PIL).* Supported "Business Transformation" initiatives in process improvement associated with Customer Orders, Demand Planning and Service Delivery areas; recommended solutions and ensured implementation (NPS>74).* Validated process & data requirements to allow system design (together with IT).* Executed in high quality and continuity of standardized processes and systems (New Processes Adoption Rate +90%).* Monitored process performance, conducted analytics and identified opportunities for quality improvements.* Reported and tracked open incidents to ensure timely resolution of operationally impacting incidents according to priority.* Linked impact of new solutions and preserved the standard way of working to Data, People & Process.* Actively interacted with other Business Experts (BPE) to share knowledge about best practices.* Provided support to master data team in driving migration of information into new systems.* Facilitated learning & training to ensure execution and compliance within Users.* Guided users through change adoption and worked with stakeholders to understand their needs and identify solutions.* Ensured and supported users in updating role guidelines, procedures and documentation in digital archives to maintain quality and standardization.* Participated in post-project evaluations to pinpoint areas for improvement and best practices.* Tracked new IT project progress in alignment with company deadline objectives.* Active support for identification and resolution of project risks and issues.* Tracked and measured program & project KPI’s to secure performance management & reporting.* Analyzed results, provided insights and fostered a virtuous cycle of continuous improvement.* Promoted and supported Agile work culture, encouraging a Lean mindset for success reduction of waste. Show less

  • LatAm Subject Matter Expert in Customer Service - Health System

    Feb 2017 - May 2024

  • LatAm Business Process Expert in Marketing and Sales

    Nov 2014 - Jan 2017