Uronda Davis-Johnson

Experience

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  Radio Shack

  Apr 1995 - Apr 2007

  Store Manager

  Promoted to oversee startup and daily operations for new Radio Shack Stores in Atlanta, GA following superior-rated performance as assistant manager in the #1-ranked store in Decatur, GA. Manage a $10M, 200-employee, big-box location; direct all departments (Cell phone, Computers and Other Electronic); enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.Key Results:• Led startup and grand opening of new stores. Exceeded sales and profit goals by up to 3% and 8%, respectively, from first year of opening and in each ensuing year.• Elevated South DeKalb store to #1 in sales (2000) out of 60 locations in region, setting new year-end sales record of $15M.• Tied for first place among 58 stores for lowest shrink in region in 2002, 2004 and earned #1 ranking in this category among 50 stores in 2004.• Awarded "Store Manager of the Year" (1998, 2000, and 2001) for South Eastern region as a result of superior sales, profit and customer satisfaction results.• Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district. Show less

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  Foot Locker

  Feb 2004 - Apr 2008

  Store Manager

  Recognized as one of store’s “rising stars” (elevating sales, margins, staff retention and customer satisfaction by as much 45%), resulting in selection to complete Luxury’s renowned store manager trainee program.• Propelled a near worst-to-first turnaround of West Atlanta store, transforming one of the district’s lowest ranked stores to #2 in sales, #1 in customer satisfaction.• Reversed Atlanta store’s downward spiral by overhauling systems, processes, training programs and personnel. Corrected issues such as internal theft, lagging customer service and poor morale Show less

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  Zaxby

  Apr 2008 - Aug 2011

  General Manager

  Responsible for North West Atlanta region locations with $8 to $10M revenue with 150+ employees. Provided strategic, operational and fiscal leadership and maintained national presentation/service standards in all assigned locations.Key Results:• Propelled a near worst-to-first turnaround of West Atlanta store, transforming one of the district’s lowest ranked stores to #2 in sales, #1 in customer satisfaction.• Reversed Atlanta store’s downward spiral by overhauling systems, processes, training programs and personnel. Corrected issues such as internal theft, lagging customer service and poor morale Show less

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  Claire's Accessories

  Aug 2011 - Oct 2013

  Experienced Store Manager

  Store Manager, 08/2011 to 11/2013Oversee startup and daily operations for Claries Stores in local malls following superior-rated performance enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.Key Results:• Led startup and grand opening of new stores. Exceeded sales and profit goals by up to 8% and 12%, respectively, from first year of opening and in each ensuing year.• Launched award-winning loss prevention programs that proved so successful in deterring theft that they were adopted company-wide.• Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district.• Recognized for key role in elevating Atlanta store to achieve #1 sales ranking (out of 22 locations) district-wide. Show less

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  Georgia Department of Driver Services

  Oct 2013 - May 2015

  Center Manager

  In 2014 I was awarded for the prestigious customer service award from Georgia Commissioner. In 2014 the average wait time improved for a 3 to 4 hour wait to an average of 15min wait within 30 mins.Maintain a high performance environment. Ability to motivate team members in a customer service environment with high-volume contact with the general public.Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.Forecasting and analyzing data against budget figures on a weekly and monthly basis.Put in place meeting to target performance for speed, efficiency, and quality.Provided excellent customer service skills. Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations and policies.Responsible for all-aspect of scheduling, hiring, weekly reports, and over all succeed daily quota. Show less

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  Zaxbys SJAC Food Group

  Sept 2015 - Dec 2021

  General Manager

  Customer Service oriented leader with a background in multi-site management and employee relations. Proven ability to increase profits through strategic planning, effective project management and process reengineering. Skilled in budget development and implementation.

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  Zaxby's SJAC Food Group

  Aug 2016 - Dec 2021

  Organization Training Manager(OTM)

  Develop, implement, and monitor training programs within an organization.Supervise technical training for staff.Conduct orientation sessions.Create brochures and training materials.Develop multimedia visual aids and presentations.Create testing and evaluation processes.Prepare and implement training budget.Evaluate needs of company and plan training programs accordingly.Conduct performance evaluations.Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Manage staff of classroom facilitators.Provide performance feedback.Conduct continuing education training.Provide leadership development education.Build solid cross-functional relationships.Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.Assist with the development of strategic plans. Show less

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  Mavis Tire

  Apr 2019 - now

  Training Specialist/Store Manager