Brent Giannone

Experience

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  Canadian Tire Corporation

  Jan 2000 - Jan 2006

  Sales Associate

  -Hardware Department Sales Rep; provided customer service at the retail/store level (ie: plumbing, electrical, paint, power tools, etc.)

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  Statistics Canada

  May 2006 - Jul 2006

  Census Enumerator

  *Temporary part-time employment -Responsible for timely collection of census questionnaires -Contacted non-respondents via telephone/field visits and assisted in the accurate completion and submission of Census forms to Statistics Canada

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  Spenco Medical Corporation

  Jan 2007 - Sept 2007

  Sales/Operations/Customer Service Representative

  - provided sales/marketing support under direction of national sales manager (various telemarketing/direct mailing initiatives) - assisted office staff in taking orders, answered in-bound phone calls, responded to e-mails, and helped to resolve customer complaints; also assisted warehouse manager in preparing, packing, and shipping orders in an accurate and timely manner

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  RBC Investor & Treasury Services

  Sept 2007 - May 2012

  - provided subject matter consulting services to operationally focused business units on IT projects concerning system enhancements - facilitated meetings and conducted information gathering sessions to identify potential improvements and/or system deficiencies- examined and proposed solutions to address external client needs, and managed implementation cycles for system improvements- contributed to the successful completion of numerous projects within budget and on time while developing and recommending risk mitigation strategies- recommended solutions to satisfy the needs of the fund accounting business unit while continuously exploring and assessing options for added value - ensured adequate end-user documentation and performed training for internal support teams and external stakeholders with regards to policies and procedures- responsible for continuous day-to-day and after hours support of business critical functions within various IT applications (MPOWER, MVIEW)- monitored mission critical systems and liaised with product vendor (CGI) for operational events requiring escalation Show less - calculated daily net asset values and analyzed price variances for assigned portfolios; Maintained accounting system (MPOWER) records for investment transactions; reviewed and verified system-generated entries and posted manual entries to ensure regulatory compliance of client portfolios - prepared cash and asset reconciliation's for investment funds comprised of cash, equities, fixed income, money market securities and derivatives (futures/forwards)- calculated monthly, quarterly, and year-end distributions for mutual/segregated funds- disseminated reports to various media outlets (Globe & Mail), clients (Manulife) and other counterparties, adhering to strict deadlines on a daily basis- participated as a subject matter expert in process improvement (optimization) initiatives and cross-functional/departmental projects (new business conversions) - provided Training, coaching, and continuous mentoring of entry level Fund Accountants, enabling them to perform efficiently with high levels of accuracy - hand-selected by senior management to contribute as a member of an exclusive project team involving one of the largest investment accounting outsourcing deals in the Canadian market - successfully completed assignments involving complex processes and technology, converting data from one accounting platform to our existing system - consistently met tight deadlines that required intense technical analysis and advanced comprehension of accounting principles- significantly enhanced leadership, communication, and problem solving abilities by offering guidance, direction, and by taking a lead role in completion of this 4-month project- recipient of the “Catalyst Award” - in recognition of exceptional contributions within the organization; “awarded to employees that showcase the best examples of talent and excellence and whom exhibit a desire for change and innovation across the organization” Show less

  • Business Systems Analyst, Client Projects & Service Delivery

    Sept 2010 - May 2012

  • Senior Fund Accountant, Fund Administration - NAV Production

    Sept 2007 - Sept 2010
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  Payments Canada

  Jun 2012 - Oct 2015

  Senior Analyst, Client Services & Payment Operations

  - developed advanced knowledge of policies, rules, and system functionalities in relation to the Large Value Transfer System (LVTS), the Automated Clearing & Settlement System (ACSS) , the Financial Institutions File (FIF), and the Corporate Creditor Identification Number (CCIN)- participated as a lead resource on functional projects and provided advice, guidance, and training in fields of expertise to colleagues and members of the user community- provided accurate, concise, and timely information to internal leadership and external stakeholders in the form of meeting minutes, status updates, and ongoing operational & statistical reports- investigated trends and irregularities in operational events to identify root cause and formulate recommendations for changes to processes or systems in order to enhance service delivery and minimize operational risk- performed research and technical analysis in support of various Member-based operational committees (NCC/AFT/EDI), working groups (RCA), projects (Image Rule), and internal process improvements (Business Continuity & Operational Risk Reporting) - developed and maintained collaborative relationships with counterparts at Financial Institutions, the Bank of Canada, the Receiver General for Canada (PWGSC) and other financial market infrastructures ensuring that issues impacting Members and/or the CPA were identified, tracked, escalated, and resolved Show less

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  Bank of Canada

  Oct 2015 - Oct 2016

  Business Analyst, Financial Markets Department

  As a member of the Business Analysis and Systems Support (BASS) team within the Financial Markets Department (FMD), my time was divided between providing day-to-day support of mission-critical IT systems while handling a variety of projects that required sound knowledge and understanding of the business processes and applications used within the Bank. Whilst collaborating with IT specialists, business partners, and colleagues from various functional units within the Bank, I worked alongside other Business Analysts to elicit, analyze, communicate and validate business requirements for continuous improvement to business processes, policies, and information systems. Key Accountabilities and Responsibilities:- monitored and provided front-line support to end-users of the FINDUR application in FMD, Funds Management & Banking, Data & Statistics Office, and Financial Services. - explored unmet requirements, identified alternatives, and proposed recommendations to correct defects and enhance information systems to meet evolving business needs, including assessments on the impact of proposed changes to existing functionality and interconnected systems- contributed as a lead resource in performing analysis, functional testing, user acceptance testing, training, creating documentation, and licensing of end-users. Show less

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  Bermuda Monetary Authority

  Dec 2016 - Apr 2022

  Senior Business Analyst, Project Management Office (PMO)

  As an original member of the PMO, I provided strategic, tactical, and operational level support through involvement in large-scale digital transformation initiatives. I worked closely alongside other project management professionals in collaborating with various technical specialists, business partners, and executive leadership from different functional areas, to ensure the delivery of solutions that would meet the evolving needs of the business. Key Accountabilities and Responsibilities:- formed strategic partnerships to encourage internal and external stakeholders to work toward a common goal- defined, elicited, validated, analyzed, & prioritized business, stakeholder, and system requirements- developed and reviewed system specifications & solution design documentation through the entire document lifecycle- facilitated unit testing, user acceptance, training, and implementation of technical solutions- assisted in designing, planning, and supporting the continuous improvement of business processes, policies, & procedures Show less

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  Butterfield Group

  May 2022 - Oct 2023

  Assistant Vice President, Business Process Change Team

  As a member of the Business Process Change Team, I worked closely with several business stakeholders across Bermuda and the Cayman Islands as an individual contributor and facilitator between various operational units and IT on a multi-year digital transformation program. My primary focus was developing an in-depth understanding of end-to-end business processes to identify and address any operational risks that would have impacted mission-critical business systems or functions throughout the application modernization journey.Key Accountabilities & Responsibilities:- facilitated business process reviews, anticipated end-user requirements, uncovered areas for improvement, and implemented solutions that promoted automation and efficiency- advocated for strategic solutions to meet business requirements & prioritized initiatives based on business needs- provided guidance and effectively communicated insights & plans to senior leadership, driving the resolution of issues, while holding project team members accountable for results- developed procedural & workflow documentation for all changes and new processes- led the business in developing and executing test cases required to confirm the user acceptance testing & quality assurance processes ensuring fit-for-purpose application functionality Show less

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  Arch Capital Group Ltd.

  Mar 2024 - now

  Senior Business Analyst, Investment Operations

  As a member of the Investment Operations team in Bermuda, I provide Arch Investment Management (AIM) with core Business Analysis skills including requirements gathering and management, multi-level process and procedural documentation, soliciting business-focused IT change request specifications, business intelligence, analytics, and reporting capabilities, along with overall change management oversight/governance. Current Accountabilities & Responsibilities- support the overall deployment of a lean transformation across AIM with specific responsibility for strategic initiatives, continuous improvement practices, and operational process mastery- work across AIM to ensure processes and procedures are accurate, current, and reviewed regularly- capture and share best practices with business unit partners across different functional areas in support of the organization’s drive for continuous improvement- assist with the documentation and prioritization of the backlog of continuous improvement initiatives- lead various business-as-usual initiatives by performing a hybrid PM/BA role- assist with the review and mitigation of operational risks with the development and evolution of an operational risk framework Show less