Charles Roberts

Experience

• 

  Somerset Community College

  Apr 2010 - Oct 2011

  IT Support Specialist

  Provided desktop support for a college campus of around 1100 end users. Responded to trouble tickets and maintained asset lists Responsible for the setup and teardown of as-needed computer lab setups to accommodateclassroom needs. Supported network switch changes and wiring closet configurations for the construction of theAllied Health Science building for the London, KY Campus.

• 

  Federal Bureau of Prisons

  Dec 2010 - Oct 2011

  Microsoft Instructor

  Supervised approximately 60 inmates on my detail. My primary duties were to teach inmates howto effectively utilize Microsoft Office and Office programs such as Microsoft Word, Excel andMicrosoft Access. Enforcement of rules and regulations governing the operation of a correctional institution and theconfinement, safety, health and protection of inmates.  I have supervised inmates and have provided detailed instructions on what I expect of inmate'sduring class time. I effectively communicate with staff members when inmates commit minorinfractions.  I monitor inmates’ behavior and identify abnormal behavior or signs of tension between inmates. Ihave immediately reported such incidents to my supervisor.  Responsible for inmate accountability. Prior to class starting, and various times per day, I haveconducted role call to ensure all inmates in my charge are all present and accounted for. Whennecessary, I have contacted other staff members such as the inmate’s Unit Officer in order toverify where the inmate is. I have written memorandums to support incident reports when inmateswhere located in unauthorized areas. Successfully achieved all graduation rate criteria and other goals set by the Education Department at FCI Manchester Show less

• 

  HSBC

  Oct 2011 - Sept 2013

  Desktop Support Specialist

  Provided desktop and phone system support/administration in a call center environment Performed diagnostics and troubleshooting of system and network issues, documented troubletickets/resolutions, maintained asset database using PROTON asset management. Extensive use of SCCM 2007 for software and workstation image deployment as well as systemupdates. Project Management skills involving site closure and sale to SpringLeaf Financial Services. This included dismantling and securely destroying all HSBC IT Assets deemed end-of-life for PCI compliance and managed personnel and tasking. Show less

• 

  Clay County Board of Education

  Aug 2014 - Mar 2015

  Substitute Teacher

  Assume full responsibility for general/special education classrooms, providing continuity andenhancement of the learning process. Utilize technology and lesson plans to complete district wide goals in assessment in reading andmath.

• 

  Health Directions Inc

  Mar 2015 - Jan 2016

  IT Manager

  Responsible for maintaining HIPAA and PCI-DSS compliance for multiple companies, usingtechnical publications such as NIST 800-66, Guide for Implementing the HIPAA security rule. Installed and maintained High Availability vSphere 5.0 Hypervisors for critical infrastructure. Maintained all Network Firewalls, including adding new rulesets and maintaining Site-to-SiteIPsec tunnels. Developed and maintained Physical Access control systems for all nine office locations, includingweekly audit of access logs, demonstrating experience with NIST 800-53 Access Control family. Developed and maintained CCTV security systems for all nine office locations, including weeklyaudits and reviews of activity. Responsible for budgeting for all Information Technology services and equipment for the FiscalYear. Responsible for procurement and installation of all software and hardware, including processingand negotiation of quotes. Successfully completed major projects including migration of all servers from Windows Server2003 to Windows Server 2012 R2. As part of this project, all physical servers were converted toVMs and placed in a High Availability cluster. Developed a Disaster Recovery Plan and successfully lowered RTO from three days to one. Successfully implemented process changes to increase productivity for staff. Using principles andoutlines found in NIST 800-34, Contingency Planning Guide. Participated in monthly board meetings with the CEO and COO to discuss IT needs and securityevents and threats. Show less

• 

  Battelle

  Jan 2016 - Jan 2018

  IT Security Analyst

  Developed System Security Plan template for submittal to key stakeholder for review, thistemplate was then used subsequently at other projects. Developed System Security Plan for the Laboratory Information System (LIS) with formalAuthorization to Operate given in September 2016. Developed System wide Configuration Management plan with guidance from NIST SP 800-128as well as ISO 27001 regulations. Developed Incident Response Procedures for the LIS to accommodate contractual requirements aswell as federal regulations. Produce policies and procedures for the Laboratory Information System (LIS) that providedocumentation of the physical and technical safeguards that are in place to protect the storage ofDoD Information on the production ICS. Developed Project wide Plan of Action and Milestones (POAM) tracking database for bothBGCAPP and Pueblo Chemical Agent-Destruction Pilot Plant (PCAPP) Cyber Security Liaison, assisting Bechtel Cybersecurity team in the implementation of a FISMAcompliant system authorization program based on the NIST Risk Management Framework (RMF)and other appropriate NIST guidance. Provide 24/7 support for cybersecurity activities in a multi-company Joint VentureDemilitarization Project, developed a plan for the operation of the infrastructure configurationmanagement process and direct the continuous monitoring cybersecurity requirement effort for theLIS. Responsible for ensuring all cybersecurity related documentation is developed and remains current and that all changes are properly annotated according to the project’s Configuration/Change Management policy. Participated in Cooperative Vulnerability and Penetration Assessments from the Army ResearchLab and Key Stakeholders of the project. Responsible for developing, updating and maintaining operational policies, procedures andlogbooks regarding the configuration and baseline of the Laboratory Information System (LIS) Show less

• 

  Bechtel National Inc

  Jan 2018 - Aug 2021

  Cybersecurity Systems Administrator

  Developed Continuous Monitoring Plan and Procedure for all Information Systems at BGCAPP. Assisting with Integrated Master Schedules to align with project priorities and cybersecuritymilestones Drafting plans, policies, and procedures for two Information Systems including SecurityAuthorization Packages Facilitate as a liaison between various engineering and cybersecurity including phase 2 of RMF,selection of security controls. Participate in Cooperative Penetration and Vulnerability Assessments between third-partyorganizations and Corporate Security Operations Center personnel Design and Development for Security Event Information Management (SIEM) architecture forIndustrial Control Systems. Participated in Government Inspector General Audits, including receiving recognition from theDepartment of the Army Inspector General for a smooth and successful audit. Prioritize project schedule to meet critical milestones for U.S. government Information Systems. Responsible for tasking of BPBG cybersecurity personnel while assuming acting ISSO role. Show less

• 

  Bechtel Corporation

  Jul 2021 - now

  Information Assurance Security Officer

  Information Assurance for several Federal Information Systems at various projects. Specializing in Authorizations to Operate. Functional oversight to all projects for cybersecurity. Serving as ISSM for smaller projects with no project cybersecurity presence.