Deep Enrich
Shriram T
IRD
114 followers
Chennai, Tamil Nadu, India
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About me
Team Leader at Lycatel BPO
Education
Quaid-e-milleth college
2008 - 2011Bachelor’s Degree B.com ( Corporate secretaryship )Activities and Societies: NSS campaign i have done B.com Corporate secretaryship including company law, HRM, corporate accounts.
Experience
Taxiforsure
Feb 2014 - Jan 2016IRDHandling various complaints via call, mail and social media and giving the right solutions to the customers.
TaxiForSure.com
Feb 2014 - Jan 2016IRD ExecutiveJoined as an call center executive and selected as issue resolution desk executive through internal job promotion . Handling various complaints received via call, mail and social media and giving the right solutions to the customers as per the process.
Paytm
Jul 2016 - Dec 2017I have conducted Training to New joinee's and handed a Team. Provide performance data and taking care of backend work. Also onjob training provided on field to improve the field executives performance, Everyday is a new challenge in Futuristic company like Paytm.
Process Trainer
Jul 2017 - Dec 2017Associate
Jul 2016 - Dec 2017
LYCATEL BPO PRIVATE LIMITED
Jul 2018 - nowCustomer Service Team Lead
Jio
Nov 2022 - nowAssistant Manager
Licenses & Certifications
Air Ticketing Management
- View certificate
Building a Coaching Culture: Improving Performance Through Timely Feedback
LinkedInMar 2023
- View certificate
Foundations of Performance Management
LinkedInJul 2024 - View certificate
How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
LinkedInAug 2023 - View certificate
Measuring Learning Effectiveness
LinkedInSept 2023
Languages
- taTamil
- enEnglish
- teTelugu
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