Christopher Xaviour

Experience

• 

  Abu Dhabi Commercial Bank

  Aug 2009 - Jun 2024

  In my role as Senior Manager - Fraud Investigations & Systems at Abu Dhabi Commercial Bank, I spearheaded the development of a machine learning model for fraud detection, resulting in a 7% decrease in fraudulent transactions. Additionally, I mentored a team of fraud analysts, leading to a 28% increase in overall team detection accuracy within a year. I also successfully implemented a program to monitor high-risk transactions in real-time, preventing millions in fraudulent online purchases. • Spearheaded fraud detection transformation, reducing investigation times by 62% and saving 220 million AED.• By leveraging card data analytics , creation , testing and deployment of rule strategies.• Implemented one-step block across channels, cutting dispute resolution times by 70%.• Partnered with MasterCard to reduce scam cases by 89% and accelerated fraud response time to 5 minutes. • Detected and investigated fraudulent card transactions at Abu Dhabi Commercial Bank.• Utilized data analytics to identify suspicious activities and collaborate with stakeholders.• Implemented effective fraud prevention strategies to safeguard financial assets. • Spearheaded thorough investigations using advanced data analytics to pinpoint suspicious activities, collaborating with law enforcement and financial institutions.• Crafted and executed robust fraud prevention strategies ensuring strict regulatory compliance.• Mentored junior investigators to enhance their skills and foster a culture of excellence. Monitoring financial transactions to identify suspicious activities related to fraud or AML/CTF and achieve a high callback rate of 90% Proficient in utilizing monitoring and analytical tools.

  • Senior Manager - Fraud Investigations & Systems

    Jan 2022 - Jun 2024

  • Fraud Manager- Card Fraud , Remediation & Analytics

    Jan 2018 - Jan 2022

  • Card Fraud Investigator

    Jan 2014 - Jan 2018

  • Senior Fraud Investigator

    Jan 2011 - Jan 2014

  • Transaction Monitoring Analyst

    Aug 2009 - Jan 2011
• 

  Westpac

  Jan 2025 - now

  Hardship & Collections Consultant