Adria Munoz

Experience

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  Office Depot

  Feb 1998 - Jul 2005

  Office Manager

  Executed a training program to instruct new and existing employees on how to use scanning equipment Planned and organized corporate office meeting for transportation department issuesReconciliation of monies received on a Daily Basis. Check In /Out Drivers delivery Immediately responded to irate clients complaints to improve and maintain high customer satisfactionAssisted Drivers to meet and exceed expected goals

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  Dynamex Inc c/o Office Depot

  Jul 2005 - May 2007

  Supervisor

  Bridge transition between Third Party Courier Company and Priority Client.Managed Office staff of 3-4 persons. Review all procedures were correctly met for Client. Diligent in the completion of handling heavy phone and tracking of deliveries for priority client. Handled and Delegated Follow up calls, Scanning process of products, respond for damages and lossesReconciliation of deliveries, Managed Payroll for independent contractor

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  Credit n Notary

  Jun 2007 - now

  Customer Care Agent

  Manage office of 2-3 persons with various services with a Forte in Credit improvement. Offer limited and productive information to clients to successfully reduce, settle even vacate/dismiss credit card debt. Create Sales from a cold into warm call and finalize orientation into a sale. Excellent business referrals from successful past cases. Assure the sales quota are met.Maintain business and client contracts, Create files, Maintain records of documentation, keep record of accounting for client payments. Effectively evaluate and process the critical credit situations for Clients. Create disputes, handle phone calls, email updates on cases. Within the development of the Business, I update and manage Excel spreadsheet to maintain office accounting, deposits, and update Profit and Loss Statements on monthly progress. keep on top of Office Expense for monthly quota. Pay expenses. Pay salary. Show less

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  LaborTemps

  Sept 2008 - Dec 2017

  Administration

  Assigned personnel to a number of business clients such as factories, warehouses and companies.Execute payroll data and process check for employees daily and or weekly. Execute reports and data for accountability.Intake of applications and interview for placement in efforts to make a genuine connection with client.Oversee accounting Bill and Invoice Clients.Networking and marketing skills for new business.