Troy Roberts

Experience

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  OfficeMax

  Oct 2001 - Dec 2004

  Senior Electronics Sales RepresentativeResponsible for maintaining: store signage, pricing, plan-o-gram, weekly advertisements and special displays, stocking, assisting customer needs, weekly stock level maintenance, and maintaining effective team collaboration. Gained an extensive knowledge of the ordering process and functions thereof. Electronics Sales RepresentativeResponsible for maintaining: store signage, pricing, plan-o-gram weekly advertisements and special displays, stocking, assisting customer needs, weekly stock level maintenance, and maintaining effective team collaboration Trained to operate store copy machines, trained to use other CopyMax specific machines, and in basic desktop publishing

  • Senior Electronics Sales Representative

    Dec 2002 - Dec 2004

  • Electronics Sales Representative

    Oct 2001 - Dec 2002
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  Morgan Technologies

  Dec 2004 - Mar 2007

  Telephony/MAC Client Accounts Manager

  Dec. 2004 - Mar. 2007 Morgan Technology Lakeland, Florida Telephony/MAC Client Accounts ManagerManagement of technicians to include scheduling, communication of supply needs, and orders.Performing a diagnostic of various problems and scheduling resources to meet and resolve the objectives of each site issue.Analyzed project needs to determine required materials and equipment per project.Provided quotes for new and existing large operation projects.Managed telephony/MAC projects for multiple clients across the nation.Facilitated interaction between customers, suppliers and venders. Show less

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  K Tech Solutions LLC

  Mar 2007 - Sept 2007

  Telephony Accounts Manager

  Mar. 2007 – Sep. 2007 K-Tech Solutions Tampa, Florida Telephony Accounts ManagerScheduling and managing of technicians and vendors with minimal supervisionPerforming diagnosis of telephony and other various problems in addition to scheduling resources to meet and resolve the trouble ticket.Responsible for bidding / estimation of new and existing telephony projects including infrastructure. Maintain telephony/MAC objectives for over 100 nationwide offices Analyzed project needs to determine required materials and equipment per project.Developed relationships with customers, suppliers and vendors which facilitated regular attainment of project objectives. Show less

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  Publix Super Markets

  Oct 2007 - Jun 2018

  Mar. 2016 – June 2018 Publix Lakeland, Florida IS –Senior Network EngineerRetail/Office/Warehouse/Manufacturing Wireless Subject Matter Expert (SME) CurrentResponsible for Architectural design, hardware selection, hardware configuration, wireless RF tuning, and post installation support for all new Retail/Office/Warehouse/Manufacturing wireless deployments. Responsible for all Wireless LAN Controller system maintenance, security patching, and code upgrades.Create and implementing wireless standards Develop predictive site surveys, run wireless diagnostic reports, and support all wireless hardware using Cisco Prime Infrastructure.Perform onsite wireless site survey’s, wireless troubleshooting, and analysis using Fluke Optiview GX (AirMagnet, Spectrum Expert, and Survey Pro)Perform wireless packet captures and debugs. Then analyze using Wireshark, Cisco Config Analyzer, and Cisco Debug Analyzer.Perform security monitoring, wireless device troubleshootingSpearheaded Retail Redesign Effort - Architectural design, equipment buildout, hardware configuration, onsite RF tuning, and post installation support for eight new store prototypes. Show less Aug. 2013 – Mar. 2016 Publix Lakeland, Florida IS –Network EngineerWireless Subject Matter Expert (SME) 2016Responsible for Architectural design, hardware selection, hardware configuration, wireless RF tuning, and post installation support for all new wireless deployments. Responsible for all Wireless LAN Controller system maintenance, security patching, and code upgrades.Backup to the Wireless Subject Matter Expert (SME) 2015Wireless LAN Controller code upgradesPerform wireless troubleshootingCoordinate wireless Moves Adds and Changes (MAC) tasksNetwork Engineer OnboardingResponsible Retail and DEV lab environments at our DTO office. Router, Switches, Access Points, Wireless LAN Controller, and ACL changes. 2013-2014 Show less Oct. 2007 – Aug. 2013 Publix Lakeland, Florida Network Support LAN/WANSenior Network Analyst II Jul. 2010 – Aug. 2013 Network Analyst II Jan. 2009 – Jul. 2010 Senior Network Analyst I Oct. 2007 – Jan. 2009 I provided support and maintenance service for data and voice communications and on all network devices for both the Retail and Corporate environments. Components include: Cisco switches, routers, and access points; in conjunction with Frame-Relay, ISDN, Centrex, ATM, and broadband circuits.I participated in the implementation and support for various on-going network projects.I worked with both internal facilities technicians and outside vendors to configure and restore service, as well as replace network communication equipment for all of our locations.My experience included utilizing various network management products while troubleshooting and restoring network communications.As part of my daily tasks I worked to organize and maintain the technical standards of tracking and updating trouble report tickets. Show less Oct. 2007 – Aug. 2013 Publix Lakeland, Florida Network Support LAN/WANSenior Network Analyst II Jul. 2010 – Aug. 2013 Network Analyst II Jan. 2009 – Jul. 2010 Senior Network Analyst I Oct. 2007 – Jan. 2009 I provided support and maintenance service for data and voice communications and on all network devices for both the Retail and Corporate environments. Components include: Cisco switches, routers, and access points; in conjunction with Frame-Relay, ISDN, Centrex, ATM, and broadband circuits.I participated in the implementation and support for various on-going network projects.I worked with both internal facilities technicians and outside vendors to configure and restore service, as well as replace network communication equipment for all of our locations.My experience included utilizing various network management products while troubleshooting and restoring network communications.As part of my daily tasks I worked to organize and maintain the technical standards of tracking and updating trouble report tickets. Show less Oct. 2007 – Aug. 2013 Publix Lakeland, Florida Network Support LAN/WANSenior Network Analyst II Jul. 2010 – Aug. 2013 Network Analyst II Jan. 2009 – Jul. 2010 Senior Network Analyst I Oct. 2007 – Jan. 2009 I provided support and maintenance service for data and voice communications and on all network devices for both the Retail and Corporate environments. Components include: Cisco switches, routers, and access points; in conjunction with Frame-Relay, ISDN, Centrex, ATM, and broadband circuits.I participated in the implementation and support for various on-going network projects.I worked with both internal facilities technicians and outside vendors to configure and restore service, as well as replace network communication equipment for all of our locations.My experience included utilizing various network management products while troubleshooting and restoring network communications.As part of my daily tasks I worked to organize and maintain the technical standards of tracking and updating trouble report tickets. Show less

  • Sr. Network Engineer

    Mar 2016 - Jun 2018

  • Network Engineer

    Aug 2013 - Mar 2016

  • I/S Sr. Network Analyst II - LAN/WAN

    Jul 2010 - Aug 2013

  • I/S Network Analyst II - LAN/WAN

    Jan 2009 - Jul 2010

  • I/S Sr. Network Analyst I - LAN/WAN

    Oct 2007 - Jan 2009
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  Publix Super Markets

  Aug 2019 - now

  Principal Network Engineer