Colin Lay

Experience

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  Wilmot Mountain

  Nov 2007 - Mar 2010

  Terrain Park Designer and Ski instructor

  -Designed and constructed six new features for the terrain park-Discussed possible ideas as a team and improved on numerous existing features-Welded all structures together and made them suitable for winter-Received training for ski instructing beginner's lessons

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  Mont Ripley Ski Area

  Dec 2009 - Mar 2014

  Ski Instructor

  Taught classes five days a week; beginner, intermediate, and terrain park lessons

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  Tim Cox Pool Co.

  May 2010 - Aug 2010

  Residential Pool Technician

  -Opened pools for summer using power washers, five inch pumps, and chemicals-Maintained chemical levels, pool clarity, and filtration systems-Worked 60+ hrs/week depending on weather conditions and customer requests

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  Tyco Fire Protection

  May 2011 - Dec 2011

  Manufacturing Engineering Co-op

  -Digitized and updated hundreds of work instructions to comply to ISO9001 requirements-Completed multiple capital reports for facility upgrades, safety requirements, and to improve lead times

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  Mercury Marine

  May 2013 - Dec 2013

  Product Integration Engineer Co-op

  -Devised and performed validation testing on the Tigershark outboard product line, and compiled the results into a user friendly guide to assist customers with choosing engine configurations based on their preferences-Conducted warranty claim reviews involving crucial product components failing on the water, or during dealer installation; maintained PLM system with updated reports-Developed and filed for a patent for proprietary tooling to used by OEM dealers during installation-Conducted testing to validate parts for production and past warranty claims Show less

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  Schlumberger

  Oct 2014 - Mar 2015

  Field Engineer I

  -Maintained well integrity, identified and mitigated hazardous risks, safely handled hazardous and radioactive materials, minimized NPT, and facilitated quality service treatments-Reported objectives, procedures, fracture design, logistics, and quality measurements directly to the customer-Determined effective site layouts and assisted crews with setting up and operating equipment-Three month international assignment for developing site knowledge and fracture logistics in Abu Dhabi, UAE Show less

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  Subaru Industrial Power Products

  Jul 2015 - Jul 2016

  Product Application Engineer

  -Developed new products for OEM's from prototypes through design validation and final production-Communicated with FHI (Japan) engineering and sales teams to conduct testing to meet OEM requirements, finalize production schedules for on time delivery, source new parts, and develop new branding methods-Standardized and conducted weekly root cause analysis reviews of warranty claims-Maintained product information, drawings, BOM’s, and ensured custom requirements were fulfilled-Standardized procedures for performing on-site application reviews, resulting in reduced warranty claims-Represented Subaru at trade shows to gain new business and perform competitor benchmarking Show less

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  Altra Industrial Motion

  Aug 2016 - Apr 2018

  Application Engineer - Formsprag/Marland Clutch

  -Directed the design, production, and assembly of Marland clutch spin test kits for international rebuild centers-Administered CRM training sessions to the applications team and new customer service representatives-Wrote a rebuild manual to document best practices and proper techniques from facility recommendations-Facilitated on-site product training sessions for Area Sales Managers, Distributors, and OEM’s-Developed new pricing strategies based on costs, incentives, and previous years pricing, to increase sales-Created new product designs to meet OEM requirements, and successfully gain new business-Provided diverse technical product support and understanding to end-users, distributors, and OEM’s-Analyzed previous year’s sales trends to understand and develop new marketing strategies-Conducted warranty claim investigations, testing, and reporting for review with the customer-Received training in ISO9001 compliance, lean manufacturing, project management, and A3 problem solving Show less

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  Vail Resorts

  Nov 2016 - Mar 2018

  Ski Instructor at Mt. Brighton

  -Taught children/adult ski classess: beginner and intermediate groups or privates, and terrain park lessons.

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  Big Sky Resort

  Nov 2018 - Feb 2019

  Adult Ski instructor

  -Created safe learning environments for guests so they could effortlessly develop new skills and confidence while having fun-Guided guests throughout the available 5,800 acre terrain based on their goals, fears, and skill level

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  HP

  Mar 2019 - May 2021

  Customer Assurance Engineer | 3D Metal Jet Fusion

  -Responsible for overseeing the success of $8M in prototype machines from installation through production-Commissioned new printers onsite as HP Customer Assurance team to obtain COI via validation prints-Performed new customer and operations training and edited the content as product revisions were released-Acting VOC for new design change requests to R&D teams in Barcelona for alpha and production units-Escalated customer experiences using JIRA to improve the UI, software and other firmware aspects-Administered new HP employee training in product knowledge, software systems, and best practices-Regulated official user guides and service manuals with pertinent information and updated as necessary-Sustained HP & customer production operations with new installations, product upgrades and troubleshooting-Supported FSE’s at customers sites with diagnosing errors, replacing parts, and monitoring equipment statuses-Directed and monitored part orders and work orders for onsite FSE’s and HP Labs-Monitored and reported monthly failure rates of parts to strategize priorities and reduce future warranties-Reported monthly onsite spares inventory for reducing NPT at customer and HP sites-Reduced PQ defects by escalating and prioritizing solutions for issues in real time using JIRA Show less

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  Kenworth Truck Co.

  Feb 2022 - now

  - Technical expert of end user operations, how to order trucks, and knowing the best combination available- Assist dealer inquiries regarding truck specifications, performance, and longevity- Support design and manufacturing engineering on specific project designs, providing the VOC, and dealer- Answer dealers' phone inquiries, emails, job requests, and option approval requests (OARs)- Review and coordinate the development of custom design requests with interdepartmental teams- Provide engineering and dealer support of PremierSpec, Databook Addendum, Wincodes, and other application programs- Travel to customer and dealer locations to provide sales support for truck order reviews- Provide technical knowledge and content for dealer training and other Kenworth training courses- Conduct paper pilot reviews with customers to ensure their spec is complete and accurate to their expectations- Survey dealers and develop new display materials for the upcoming KW100 anniversary Show less

  • ZEV Grant Writer & Technical Advisor

    Oct 2022 - now

  • Sales Application Engineer

    Feb 2022 - Oct 2022