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Tilak Suthar

Tilak Suthar

Customer Service Representative

Followers of Tilak Suthar431 followers
location of Tilak SutharBarrie, Ontario, Canada

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  • Timeline

  • About me

    Senior Technical Systems Analyst at RBC | Mainframe Systems Expert | Software Developer | Full Stack Enthusiast

  • Education

    • ANANYA INSTITUTE OF SCIENCE KALOL KIRC CAMPUS

      2015 - 2016
      High School Science

    • Lakehead University

      2022 - 2024
      Bachelor of Applied Science - BASc Computer Science

      Graduated with First Class Standing, demonstrating academic excellence and a deep understanding of core computer science principles. Key coursework included:• Artificial Intelligence: Explored machine learning algorithms, neural networks, and AI applications.• Algorithm Analysis and Design: Studied advanced algorithms, data structures, and optimization techniques.• Software Development: Gained hands-on experience in various programming languages and software development… Show more Graduated with First Class Standing, demonstrating academic excellence and a deep understanding of core computer science principles. Key coursework included:• Artificial Intelligence: Explored machine learning algorithms, neural networks, and AI applications.• Algorithm Analysis and Design: Studied advanced algorithms, data structures, and optimization techniques.• Software Development: Gained hands-on experience in various programming languages and software development methodologies.• Database Systems: Learned about database design, SQL, and data management.• Operating Systems: Covered concepts of operating systems, including process management, memory management, and file systems.Actively participated in several projects and research initiatives, enhancing both technical skills and practical experience. Show less

    • Georgian College

      2018 - 2021
      High School Diploma Computer Programmer Analyst 86%

      Graduated with distinction, achieving Dean’s List honors in all semesters. Developed a comprehensive skill set in both front-end and back-end technologies, as well as project management and mainframe systems. Key subjects included:• Web Development: HTML, CSS, ReactJs, Node.js, Express.js, PHP• Database Management: MongoDB, RDBMS• Mobile Development: Swift• Data Analytics: PowerBI, Tableau• Mainframe Systems: z/OS Mainframe• Programming Languages: JAVA• Game… Show more Graduated with distinction, achieving Dean’s List honors in all semesters. Developed a comprehensive skill set in both front-end and back-end technologies, as well as project management and mainframe systems. Key subjects included:• Web Development: HTML, CSS, ReactJs, Node.js, Express.js, PHP• Database Management: MongoDB, RDBMS• Mobile Development: Swift• Data Analytics: PowerBI, Tableau• Mainframe Systems: z/OS Mainframe• Programming Languages: JAVA• Game Development: Unreal Engine• Project ManagementDemonstrated academic excellence and practical application through various projects, preparing for a dynamic career in software development and system analysis. Show less

    • KALOL INSTITUTE OF TECH. & RESEARCH CENTER ,KALOL 026

      2016 - 2017
      Bachelor's degree Information Technology

      • Mathematics, DBMS, C, C++ and many more.• Achieved Dean’s List in all the Semesters.

  • Experience

    • Circle K

      Apr 2018 - Jan 2020
      Customer Service Representative

      • Served the Customers according to their requirements and ensured the Customer Satisfaction.• Worked together in a team to achieve best customer service while managing the store overnight

    • Walmart Canada

      Aug 2018 - Sept 2021
      Produce Associate

      • Providing quality Customer service by effectively communicating with Customers.• Locating and retrieving merchandise and providing requested assistance concerning the types of merchandise carried, basic and descriptive information, product uses, prices, and the in-stock status of Produce, Communicating effectively with Customers and Associates.

    • Netech Cabling Inc.

      Jan 2019 - May 2019
      Network Technician

      • Deployed PCs, Printers, Operating Systems, and Applications to end-users installed and configured to the exacting specifications required for security and compliance.• Demonstrated a natural affinity for troubleshooting and resolving client issues quickly and delivering outstanding customer service while doing so.• Installed and maintained network equipment like Cisco Switches, Routers, and Servers for the Shoppers Drug Mart Network Refresh Project in Quebec Province.

    • RBC Bank

      Jan 2020 - Aug 2020
      Technical System Analyst

      • Developed and Debugged C Programs with implementation of WXF (WorkstationeXecutive Facilities) API to support Middleware Messaging team which overlooksconvey of encrypted messages to the Mainframe.• Programmed and Documented behavior of High-level JCL (Job Control Language)that tests former EXIT Programs to newer EXIT Programs written in C Languagewith help of SDSF in IBM z/OS Mainframe System.• Reviewed Compilation and Binding of C Programs in GDM Warehouse API withTargets and Tags Show less

    • RBC

      Aug 2021 - now

      • Monitored mainframe systems and infrastructure applications on various monitoring tools &Escalated problems efficiently to other technical support personnel and service providers.• Provided technical support for problem analysis/determination to ensure affected components arepromptly restored to service & perform routine network check-up and ensure problems are quicklyidentified, resolved, and documented to avoid a reoccurrence.• Conducted thorough reviews and analyses of proposed changes, safeguarding service levelagreements and facilitating smooth change implementations. Show less

      • Senior Techincal Systems Analyst

        Aug 2022 - now

      • Operations Analyst - Mainframe

        Aug 2021 - Aug 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Tilak Suthar
      Dean's List Bill Angelakos Jan 2020 Fall Semester 2019
    • Awarded to Tilak Suthar
      Dean’s list Bill Angelakos Sep 2019 Summer Semester 2019
    • Awarded to Tilak Suthar
      Dean’s List Bill Angelakos Jan 2019 Fall Semester 2018
    • Awarded to Tilak Suthar
      Dean’s list Bill Angelakos Sep 2018 Summer Semester 2018