Margaret Terry

Experience

• 

  BOTTERILLS CONVENIENCE STORES LIMITED

  Jan 2004 - Jun 2010

  Customer Advisor

  Store was bought over by Scotmid Co-Operative, the first of many. Responsibilities included customer service, cash handling, orders, training, and relief cover. I started writing my training manual when I was 19 as a way of training efficiently and giving staff confidence. I completed the manual while working in Scotmid by the time I was 22 and had it printed and rolled out across the company estate.

• 

  Scotmid Co-operative

  Jun 2011 - Mar 2020

  The programme was designed for the next generation of managers to ensure they had the confidence and abilities to run stores effectively and profitably. The programme consisted of tutorials by our leading specialists in the company, 1 on 1 knowledge testing by the most competent managers in the company, studying in your own time before each lesson or meeting, store walks and knowledge testing with your Regional Manager, and a Final assessment. Areas covered were: Grow Aspire Workbook; Certificate for Personal Licence Holders; Level 3 Food Hygiene; Health and Safety; Financial Awareness; People Management; Profit Protection; Membership and Community; Operational Understanding and Newhouse Depot Visit; Compliance Awareness; Food to Go; and Store Walk and Presentation.Fully signed off November 2018. Show less Customer service advisor while in education for 6 and a half years. Became the youngest manager in the estate aged 22 in 2010 after graduating, managing a Small branch for 3 years before managing a Medium branch for 2 and a half years.Managed the branch as if it were my own business. Duties included man management; stock management; cash management; budget and forecasting; target setting; Customer service; training needs; merchandising; Legal Compliance; and Investigations. Also helped Regional management in the form of reports; contacting branches if and when required; visiting branches for investigative purposes; and test staff knowledge with quiz phonecalls. While managing my own branch I helped manage other locations when required. I also took on a project, that I started when I was 19, in my own time over a 6 month period. Formally writing a procedures manual to help those in training and ensure uformity among the estate. Show less I started a 'training guide' when I was 19 to help give confidence to new staff and management when learning the job. In 2011 I used the same guide when training a newly acquired Post Office team in Aberdeen when my Operational Manager approached me about making the guide official. I conducted various listening groups and 1 to 1s to get a better understanding of the information that would be more beneficial in the guide. I spent 6 months outside of normal working hours to produce the 'Procedure Manual' which was then distributed among the entire post office estate. This helped build confidence and uniformity amongst the estate. Show less

  • Retail Senior Team Leader

    Sept 2017 - Mar 2020

  • Store Manager (Secondment)

    Feb 2019 - May 2019

  • Senior Team Leader - Grow Programme

    Apr 2018 - Nov 2018

  • Retail Supervisor

    Feb 2017 - Sept 2017

  • Post Office Support Officer (secondment)

    Mar 2016 - Feb 2017

  • Post Office Manager

    Sept 2010 - Mar 2016

  • Post Office Manager - Competent Manager Programme

    Jan 2012 - Jan 2012

  • Post Office Manager - Writing Procedure Manual

    Jun 2011 - Dec 2011
• 

  CJ Lang & Son Limited

  Mar 2020 - Mar 2025

  • Manager

    Nov 2020 - Mar 2025

  • Assistant Manager

    Mar 2020 - Nov 2020
• 

  Greens Retail

  Mar 2025 - now

  Store Manager