Amanda Ross

Experience

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  Yoga Tree Stanyan | YogaWorks

  Feb 2015 - Sept 2016

  Customer Service Manager

  Experienced in management, I worked closely with the regional manager to ensure the success of the Yoga Tree Stanyan location following a corporate change in ownership to YogaWorks.• Refined administrative and operational processes.• Developed and implemented client and staff retention strategies.• Tracked and reported key performance metrics.• Utilized strong customer service management and communication skills to enhance client satisfaction.

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  My Asheville Massage

  Jan 2017 - Jan 2022

  In my first business venture, I owned and operated a healing arts business in West Asheville. Within 6 months of launching, I transitioned from a licensed practitioner into a full-time CEO role to focus on optimizing sales, marketing and operations. The business achieved six figures in annual revenue by year 2. • Successfully grew the business from a solo operation to 8 staff members by March 2019.• Managed social media and digital marketing to increase visibility and client engagement.• Adapted operations to navigate pandemic conditions and financial fluctuations effectively.• Implemented strong quality control measures to ensure high standards of service.• Identified areas for improvement in marketing and financial strategies. 收起

  • Owner and Operator

    Jan 2017 - Jan 2022

  • NC Licensed Massage Therapist

    Jan 2017 - Jan 2022
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  The Canopy Project

  Jan 2022 - Jan 2022

  Administrative and Operations Management
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  Cohort 11

  Jan 2022 - Jan 2022

  ScaleUp

  ScaleUp provides intensive growth strategy development and implementation assistance to cohorts of Western North Carolina small businesses with strong potential for growth.

• 

  Sundarah Wellness

  Feb 2022 - Nov 2024

  COO

  With direct experience in Sundarah’s specific business model, I acted as a second-in-command working directly with the CEO and management staff to move the business toward a more profitable long-term vision.• Supported social media and studio managers in digital marketing and sales strategies.• Identified strategic partnerships in Haywood County.• Monitored P+L statements and managed QuickBooks Online.• Tracked and analyzed sales and performance metrics.• Coached and developed key staff members.• Identified operational strategies and designed new processes.• Refined, streamlined, and automated SOPs. 收起

• 

  Amanda Ross Consulting LLC

  Jun 2022 - now

  Operations Consultant

  As a consultant and small business coach, I guide my clients through a transformative process to better operational health.• Conduct initial consultation and gap analysis.• Develop strategic plan to enhance key areas of business and profitability.• Identify process improvements to streamline workflows and reduce costs.• Advise on budgeting and pricing strategies.• Coach staff and develop leadership.• Ensure compliance with regulations and industry standards for risk mitigation. 收起

• 

  Hatch Innovation Hub

  Jan 2024 - Jun 2024

  Programming Manager

  As a contractor providing programming management, I worked closely with the Board of Directors, Executive Committee, and Programming Committee to support and ensure the success of Hatch's entrepreneurial and educational programs designed for WNC founders of impactful, scalable companies.• Coordinated operational and logistical aspects of programs and events, managed communications, and achieved effective program administration with the goal of providing extraordinary customer service.• Provided data collection and management to support the analysis of program metrics to continue grant funding. Responsible for the integrity and on-going management of Hatch databases, ensuring accuracy and timely availability to designated parties.• Participated in new program and strategy development within the Hatch ecosystem. • Created processes to expand programs to SEDI and under resourced communities.• Diversified Hatch’s mentor, volunteer and client databases. 收起

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  Mountain BizWorks

  Oct 2024 - now

  Provided support on the WNC Strong Recovery Fund initiative to support businesses in the WNC region impacted by Hurricane Helene.

  • Learning Programs Coordinator

    Nov 2024 - now

  • Helene Recovery Specialist

    Oct 2024 - Jan 2025