Emefa Haligah

Experience

• 

  MTN

  Aug 2012 - Nov 2013

  Customer Service Representative

  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.• Provided basic technical support for clients on wide range of data related company products• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction• Educated customers on promotions to enhance sales, account services and resolved client inquiriesregarding statement information and account balances Show less

• 

  Olam

  Jul 2015 - Nov 2019

  • Responsible for coordinating and conducting new hire recruitment and interviews, their evaluation andconfirmation as well as performing reference checks• Worked as part of a team in the implementation of a pay structure for the entire group• Reviewed applicant qualifications by pre-screening resumes and assisting hiring managers in recruitmentby providing resumes, preparing candidate assessment, performing background checks and determiningcompensation and total package.• Served as representative in various civic and community functions to further enhance company imageand develop additional business• Acted as a liaison between third party recruiters and hiring managers to ensure top talent was secured• Strengthened operational efficiencies and traceability by developing organizational filing systems forconfidential records and reports of employees Show less

  • Human Resources Generalist

    Jul 2015 - Nov 2019

  • Human Resource/ Admin Officer

    Jul 2015 - Nov 2019