Emefa Haligah

Emefa Haligah

Customer Service Representative

location of Emefa HaligahCanada

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  • Timeline

  • About me

    HR || Administration || Customer service || Project Mgt || Retail

  • Education

    • St. Lawrence College

      2020 - 2021
      Postgraduate Degree Project Management
    • Central University College

      2016 - 2019
      MBA Human Resource Management
    • University of Ghana

      2008 - 2012
      BA Sociology and Political Science
  • Experience

    • MTN

      Aug 2012 - Nov 2013
      Customer Service Representative

      • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.• Provided basic technical support for clients on wide range of data related company products• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction• Educated customers on promotions to enhance sales, account services and resolved client inquiriesregarding statement information and account balances Show less

    • Olam

      Jul 2015 - Nov 2019

      • Responsible for coordinating and conducting new hire recruitment and interviews, their evaluation andconfirmation as well as performing reference checks• Worked as part of a team in the implementation of a pay structure for the entire group• Reviewed applicant qualifications by pre-screening resumes and assisting hiring managers in recruitmentby providing resumes, preparing candidate assessment, performing background checks and determiningcompensation and total package.• Served as representative in various civic and community functions to further enhance company imageand develop additional business• Acted as a liaison between third party recruiters and hiring managers to ensure top talent was secured• Strengthened operational efficiencies and traceability by developing organizational filing systems forconfidential records and reports of employees Show less

      • Human Resources Generalist

        Jul 2015 - Nov 2019
      • Human Resource/ Admin Officer

        Jul 2015 - Nov 2019
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Emefa Haligah
      Best Employee in Execution( HR/Admin) Olam Ghana Mar 2019 Honoured by Head of Human Resource(Olam Ghana) for being the best employee in Execution within the HR/Admin department
  • Volunteer Experience

    • Lead in Olam Biscuit 2017 year long donation to Klagon School- Ghana

      Issued by Olam on Jan 2017
      OlamAssociated with Emefa Haligah