David Aragon

Experience

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  IBW Central America

  Nov 2000 - Jun 2003

  Webmaster

  As a webmaster, I specialized in crafting dynamic web systems utilizing a diverse array of technologies, including Perl, PHP, JSP, ASP, and MySQL databases. My role encompassed the creation and maintenance of sophisticated web solutions tailored to meet specific organizational needs. I leveraged my expertise in these technologies to develop robust and scalable platforms that facilitated seamless user experiences. Additionally, I ensured the integration of innovative features and functionalities, optimizing performance and enhancing overall usability. Show less

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  Universidad de La Laguna

  Mar 2001 - Mar 2001

  Instructor Curso Creación de Páginas Web
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  Xolo, S. A

  Jul 2003 - Feb 2004

  System Analyst

  Development of web systems based on multiple technologies such as Perl, PHP, JSP, ASP, and databases like MySQL.

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  IICA

  Feb 2004 - Jul 2005

  Administrador del sistema

  Hardware and software support, procurement of computer equipment, network implementation, and administration.

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  IBW Central America

  Jul 2005 - Nov 2006

  Web developer

  Development of web systems based on multiple technologies such as Perl, PHP, JSP, ASP, and databases like MySQL.

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  Tecnotree Corporation

  Nov 2006 - Nov 2020

  Project management and support for mission-critical platforms, with a availability level of 99.9999% and budgets exceeding 10M USD for operations throughout Central America. Development of project budgets, optimizing internal costs and achieving project margins exceeding the target. Negotiation and resolution of conflicts with suppliers and clients. Analysis of new business opportunities in various industries, with a focus on digital transformation. Development of solutions based on the company's various products, including OCS, BSS, IVR, and service billing systems. Responding to RFPs and tracking change processes requested by clients throughout Central America. Presentations of the company's portfolio to potential clients. Team leader with extensive experience overseeing a team of 8 engineers distributed across the 6 countries of Central America. Proficient in providing comprehensive support for mission-critical platforms, ensuring uninterrupted operations with a remarkable availability level of 99.9999%. adept at coordinating tasks, resolving technical issues, and optimizing workflows to meet and exceed organizational objectives Proficient in handling OCS (Online Charging System), IVR (Interactive Voice Response), and Charging solutions. Experienced in effectively managing and optimizing these critical components to ensure seamless operations and enhance customer experience. Adept at troubleshooting and resolving issues, as well as implementing innovative strategies to streamline processes and improve efficiency.

  • Account Manager

    Oct 2018 - Nov 2020

  • Product Manager

    Dec 2017 - Oct 2018

  • Regional Support Manager

    Dec 2012 - Dec 2017

  • Ingeniero de Soporte

    Nov 2006 - Dec 2012
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  Alepo

  Jan 2021 - Jul 2023

  Associate Project Manager

  Project Manager with a strong background in leading multinational teams and international technology projects. Demonstrated ability to manage AAA and BSS cloud system implementation projects, collaborating closely with multicultural teams and clients across different countries. Excellent communication skills and a proven capacity to ensure successful project delivery within established scope, budget, and timelines.

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  InfoGlobalTech

  Feb 2023 - Mar 2024

  Support Manager

  As a support manager, I have been able to manage the relationship between the IGT support team and Unicomer. I have implemented controls and modifications in case tracking that have improved the efficiency in their execution and the support provided. Additionally, I have established policies such as change control and rollback procedures, which have minimized negative impacts on procedures.Skills: Multinational team management · Multicultural team management · Team leadership · Customer relationship management (CRM) · Decision-making · Application support · Technical support Show less