Hendy Purnomo

Experience

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  Harapan Prima

  Feb 2001 - Feb 2003

  Technical Support & IT Supervisor

  -Installed and configured desktop software products and hardware such as personal computers, printers, and modems. -Provided customer service through help desk support and direct interaction with network users. -Conducted hardware and software inventory, assisted in program testing; assisted in making simple modifications to web page content.-Assisted users in identifying and resolving network, software, and hardware problems. Assisted in report development. -Recommend new equipment or software packages.-Excellent experience gained in system operations and various types of hardware, software, Point of Sale and also a comprehensive knowledge of networking and systems integration.-Implemented a network that connects two different systems into single network. Show less

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  InTouch Wireless Services

  May 2003 - Nov 2003

  Assistant Manager & Operational

  -Project lead for most of the company projects to include improvement projects and historical project analysis and subsequent improvements. -Instrumental in identifying and eliminating customer fraud. -Analyzed through SWOT and project management techniques the means to achieve a 10% growth in monthly revenue.-Managed and negotiated Vendor contracts.-Assisted Business and Operations manager as needed.-Fielded customer complaints and provided timely resolutions.-Supervise computer programmers or other systems analysts or serve as project leader for particular systems projects.-Outline options and propose next action to resolve cases ranging from negotiated settlements, new management practices, and performance monitoring and provided strategic support for APAC team. Show less

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  Newegg.com

  Nov 2004 - Jul 2007

  -Developing corporate strategies and updating the Business plan to create growth and sustainable competitive advantage.-Interview or survey workers, observe job performance and/or perform the job in order to determine what information is processed and how it is processed. -Define the goals of the system, analyze information processing or computation needs for planning and designing computer systems, using techniques such as structured analysis, data modeling and information engineering to describing logical operational steps of programs.-Determine computer software or hardware needed to set up or alter system.-Expand or modify system to serve new purposes or improve workflow with Web-based CAPITARIS acting as a company BPR (Business Process Reengineering) tool.-Develop, documented and revise system design procedures, test procedures, and quality standards.-Research and establish best practice for site, system design and functionality.-Acting as an end user in collaboration with MIS to develop a useable and user friendly documentation within the company.-Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.-Develop a training manual, train staff and users to work with computer systems and programs. -Apply SOX compliance for every project that is being developed specifically to SOX section 404.-Analyzed and designed the Web-based Systems for operation group.-Designing a reporting system based on management requirements in cooperation with MIS team using Web-based COGNOS Business Intelligence tool. Show less -Analyze OPC (Order Purchasing Center) discrepancies and takes corrective and preventive measures to reduce discrepancies.-Detect fraudulent RMA returns.-Collect, analyze and report quality assurance findings.-Process transactions and maintain files and records.-Perform special projects as requested by QA manager.-Coordinates resolution to customer complaints and status issues.-Coordinates with internal and external departments for root causes of discrepancies and establish measures to minimize/prevent future occurrences. Show less

  • Business System Analyst (Project Manager)

    Jan 2006 - Jul 2007

  • Quality Assurance Auditor

    Mar 2005 - Jan 2006

  • Special RMA

    Nov 2004 - Mar 2005
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  AT&T

  Jul 2007 - Jan 2019

  -Install and re-arrange inside wire for IPTV, VOIP and high speed internet/DSL services on the AT&T Lightspeed network (FTTN - Fiber To The Node, FTP - Fiber To The Prem).-Install Network Interface Device with either coaxial or cat5e connections to customer network, configure and install VOIP (Voice Over IP) services.-Configure customer PC, Customer Premise Equipment (CPE) for communication with AT&T Residential Gateway for high speed internet access and IPTV (Internet Protocol TV).-Place, replace and repair Customer Premise Equipment (CPE) up to and including the NID.-Place cross-connects at the Serving Area Interface (SAI) to move customer to the AT&T Lightspeed network, verify all services are working.-PC/Home Network/Phone installation and Computer Service/in-Home support (ConnecTech).-Educate customers on the features and functionality of the services.-Perform any other generally related duties and responsibilities as determined by the company. Show less

  • Internet Data Center Technical Specialist

    Apr 2011 - Jan 2019

  • Technician & ATT ConnecTech

    Jul 2007 - Apr 2011
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  Evoque Data Center Solutions

  Jan 2019 - Sept 2021

  IDC Technical Specialist

  -Install cables, connections and cross-connects to data center and network equipment, troubleshooting cabling and network installations, connect circuits using correct pin-out assignments, install/test/maintain/label for Fiber, Cat6, Coax cabling per EIA/TIA standards.-Kept up with advancements in data center infrastructure and technologies. Maintain a knowledge of building infrastructure (UPS, Generators, HVAC, Electrical components, Security and Surveillance systems and other facilities maintenance).-Maintained accurate records for circuit and inventory database, work with multiple ticketing systems to facilitate remote hand request.-Provided day-to-day exceptional customer service and support.-Supported standard and emergency operating procedures for data center.-Planned and coordinated activities such as installation (rack/stack/cable/configure) server hardware platforms and related equipment and OS. Review supporting documentation for operations and installation of hardware. Install routers and switches and manage cabling for these devices.-Performed patch management and upgrades to firmware, software applications and operating systems, OS config and changes.-Ensured integrity and confidentiality of sensitive data. Show less

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  State Compensation Insurance Fund

  Sept 2021 - now

  System Administrator

  -Provide first-level support, diagnostic, and troubleshooting to resolve issues and inquiries to multiple software's and equipment's. Assist in installation, configuration, testing, and troubleshooting of software upgrades, new and existing applications and equipment.-Provide quality (courteous, accurate, and timely) customer service as the single point of contact to customers by managing tickets and assuming accountability for issue/inquiry resolution. Create tickets, classify contact types, document contacts, escalate and route tickets, track resolution and close tickets.-Administer and maintain Windows Network Operating Systems, servers, network equipment, operating, and telephone systems to meet site operational needs and systems goals.-Maintain and document hardware inventory and assist in software inventory when assigned.-Coordinate/provide technical support and training (educating) end-users and local program operations.-Self-motivation, dependability, flexibility and the ability to work in a team environment. Show less