Anthony Martinez

Experience

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  NES/ Sonshine LLC

  Oct 2012 - Oct 2015

  Commercial Lightning Protection Installer

  ● Installed lightning protection systems for 50+ commercial buildings.● Demonstrated a commitment to safety while operating a wide range of hand and power tools, as well as lifts and tractors.● Regularly lifted heavy loads ranging from 25 to 120 pounds while maintaining a clean and organized work environment.● Adapted effectively to frequent changes in scheduling.

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  Lowe's Companies, Inc.

  Oct 2015 - Jan 2017

  Repair Services Support Agent

  ● Handled a high volume of inbound and outbound calls, complemented by the composition of highly detailed notes and emails.● Troubleshot issues within and efficiently scheduled service appointments for Major Appliances, Outdoor Power Equipment, and Balance of Repairs.● Upheld strict adherence to policies, consistently achieving a compliance rate of at least 96%.

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  Global Payments Inc.

  Jan 2017 - Sept 2019

  Level III Support Agent

  ● Managed a high-volume influx of 40+ inbound and outbound technical support calls a day, proficiently addressing concerns related to ATMs, Kiosks, Cash Advance Machines, Computer Software, and Peripheral Devices.● Maintained meticulous documentation by drafting highly detailed notes outlining issue specifics and resolutions.● Delivered top-tier customer support, catering to Casino VIP Check Cashing Account holders.● Conducted installations of computer software and hardware components, including Verifone MX925 Pinpads, Thermal Receipt Printers, Scanners, and Data Card Printers.● Assumed responsibility for monitoring alerts and serving as an escalation point for Level 1 and Level 2 agents, ensuring swift issue resolution. Show less

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  Field Nation

  Jun 2018 - now

  Field Service Engineer

  ● Hold a 5-star technician rating on all work orders reviewed.● Install and service In-Store Network Infrastructure, In-Store Wireless Networks, Computer Desktops and Laptops, Printers, CCTV Systems, Point of Sale Systems, Burglar Alarms, and Audio and Video (A/V) Systems.● Handle the installation, termination, maintenance, and troubleshooting of various cable types, including Cat 5, Cat 6, 22/4 AWG, 18/2 AWG, 16/2 AWG, RG 59 Coaxial, and Mini Coaxial.● Demonstrate proficiency in hard drive installation and replacement procedures.● Operate a range of testing equipment, including wire mapper/continuity tester, Probe & Tone generator, and Phone Test set, to ensure network integrity.● Utilize terminal emulator Putty and the command line interpreter application Command Prompt. Show less

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  CBE, Inc.

  Oct 2019 - Oct 2023

  Field Service Technician

  ● Slashed network cabling infrastructure repair times by an impressive 20% within just 2 weeks, employing advanced testing equipment and effective customer coordination.● Install and service Network Infrastructure, Printers, Scanners, CCTV Systems, Point of Sale Systems, Burglar Alarms, Access Control, Audio and Video (A/V) Systems.● Install, terminate, maintain, and effectively troubleshoot 7+ cable types, including Cat 5, Cat 6, 22/4 AWG, 18/2 AWG, 16/2 AWG, RG 59 Coaxial, and Mini Coaxial.● Execute the installation of cabling support structures, including J-Hooks, Bridle Rings, Finger Duct, and Conduit.● Operate testing equipment such as wire mapper/continuity tester, Probe & Tone generator, and Phone Test set to ensure optimal network performance. Show less