Sagar Gokak

Experience

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  ADP

  Jun 2014 - Feb 2024

  VBA Projects – T2S/T2I/Benefits/Specialty/CA Pay Check List & Error log automation. Production Count sheet for Payroll, Sales Support, Benefits & Invoice Admin Team. PMS Email & Error Log Email (to track Internal & External error). Open & Closed Case report for Payroll & Sales Support Team. Turn Around Report, Time Sheet, Excel to PDF & few formatting macrosDashboards – Production Report of Daily/Weekly/Monthly report for T2S, Payroll, Sales Support, Benefits & Invoice Admin Team. Daily Status/EOD/Weekly/ Monthly reports for team. Monthly SLA, Utilization & Quality Dashboard. The Voice, Appreciation & Leave Tracker. Based on the requirement prepare all types of Interactive DashboardsSupport to T2S Payroll Team - Audit setups in ADP system related to Payroll, Benefits, Specialty, CA Pay, T2I & share the audit results with BU partners for further action/on-board new clients. Support Sales Support team in Basics, Bench Mark & Worker’s Comp. Work with automation team to reduce the manual intervention in the process & increase the Quality & Productivity (T2S Payroll & CA Pay Automation). Work with state side SME on any process improvements & update the SOP & Checklist. Did RCA on Escalation, Security Incident, Errors/Loophole in the process. Providing Training/Refresher training to Associates & Acting SME (Floor Support) Show less Perform 100% Quality Audits for 10-15 Associates. Perform Sample Audits for 5-6 tenured Associates. Taken care of 10-15 associates for their Quarterly Performances. Tracking their quality performance & giving them feedback/necessary re-training on timely basis. Providing Floor Support, Training New Joiners & Retraining Associates with poor qualityscores. Prepared & shared Quality Dashboard, Daily Task, Efficiency & SLA reports. Handling Internal & External Client’s queries/escalations. Doing RCA for Escalations & Security Incidents. Driving Quality in the team to ensure the quality standards are met on daily basis. Assignment & reassignment of Invoices & Audits Show less

  • Senior Analyst

    Sept 2023 - Feb 2024

  • Quality Analyst

    Jan 2019 - Feb 2024

  • Quality Analyst

    Jan 2018 - Dec 2019

  • Senior Process Associate

    Jan 2016 - Dec 2017

  • Process Associate

    Jun 2014 - Jan 2016
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  PayAsia by Deel

  Feb 2024 - now

  Senior Developer

  Experienced in creating VB scripts, developing macros, and building interactive dashboards in Excel and Power BI. I specialize in managing end-to-end macro projects, supporting teams in developing tools to streamline processes, and assisting payroll teams with their needs. My focus is on enhancing efficiency and delivering solutions that drive operational excellence.