Mayra Arroyo

Experience

• 

  United Auto Insurance

  Mar 2018 - Jul 2022

  Customer Service Representative

  ● Performed office opening and closing tasks to comply with preset office operations guidelines ● Answered an average of 60 incoming telephone calls daily to provide service● Prepared documents for transmittal, document tracking, and electronic filing● Processed and sent invoices, adjustments and credit memos to customers● Handled administrative and support related tasks with minimal supervision

• 

  Tetra Tech

  Jul 2022 - now

  ● Organized and maintained documents, files and records of over 150 active projects● Tracked deliverables, logbooks, field equipment and staff availability for projects● Processed invoices and coded documents according to contract procedure standards● Prepared weekly reports to update project budget and status● Assisted with the preparation of monthly financial reports related to billing activities● Submitted project closeout documents in accordance with contract terms● Filed and tracked employee certifications based on contract requirements for field work● Verified data entry into document tracking systems for accurate record keeping● Provided administrative support to the project team including scheduling meetings, coordinating travel, and ordering project specific supplies Show less ● Managed the front reception desk, maintained office equipment and ordered supplies ● Coordinated preparation and organization of multiple documents and other deliverables● Assisted with the recruitment process by screening resumes, interviewing candidates and onboarding process ● Managed health and safety database tracking various employee certifications for almost 500 employees● Scheduled appointments for staff members using Outlook calendar system● Provided administrative support for all departments in the organization as necessary Show less

  • Project Administrator II

    Jun 2023 - now

  • Office Coordinator

    Jul 2022 - Jun 2023