Mandi Warren

Experience

• 

  Shelby County Schools

  Aug 2003 - May 2006

  Teacher

  Coordinated weekly and monthly lesson plans in conjunction with state and national performance indicators. Chair of Technology Committee, Grade Level Co-Chair, Head of Staff Development SACS Accreditation Committee. Maintained effective relationships with parents and teachers. Granted tenure in state of Tennessee, 2006.

• 

  Gordon College

  Jul 2006 - Jun 2009

  Senior Admissions Counselor

  Responsible for national student recruitment, including travel and representing college at national college fairs and conferences. Oversaw e-communications to prospective students and parents, including development of weekly campaigns. Managed Tele-counseling program, consisting of hiring, training and supervising student workers. Departmental manager of Admissions website. Developed and maintained relationships with prospective students and parents as part of the recruitment cycle

• 

  Council for Christian Colleges & Universities

  Aug 2009 - Apr 2011

  Student Programs Coordinator

  Collaborated with Marketing Manager to develop promotional materials for International Study Abroad programs. Coordinated student recruitment program, including hiring and managing 20+ regional staff. Responsible for reporting weekly enrollment statistics and presenting to key stakeholders. Managed marketing website for student recruitment, including application software and online resources. Provided excellent customer service to students during the application process.

• 

  ACTIVE Network

  Jan 2011 - Jan 2014

  Senior Account Manager

  2013-2014 | Senior Account ManagerResponsible for the business relationship with key clients, including selling upgrades, consulting and education services, and additional Active Network products. Responsible for the business relationship with existing software customers, including selling upgrades, consulting and education services, and additional Active Network products. 2011 – 2013 | Marketing Specialist (ServiceU Corporation)Responsible for customer-facing marketing, including content and design for monthly community newsletter, social media strategy, and product release communications. Additional project management responsibilities for customer website design, NPS, and user conference. Managed multi-channel print and online direct marketing campaigns, including creative design, content development, campaign analytics, and website integration. Responsible for Marketing budget, overseeing all advertising, SEO, CPC tools, trade shows, and creative design expenses. Launched company re-branding, including development and execution of new website and supporting advertising campaigns. Managed outside consultants for design, writing, and SEO. Show less

• 

  Transnetyx

  Jan 2014 - Jan 2017

  Marketing Communications Specialist

  2016 - 2017 | Marketing Communications SpecialistCollaborated with marketing director and teams throughout the organization to develop and coordinate strategy for internal and external communications across all channels. This includes collateral creation, key message development, web and digital communications, email campaigns, and internal communications.Responsible for the creation and development of print and online marketing materials, email marketing, web site management, content development, and marketing collateral with the goal of maximizing communications channels to ensure the proper message is delivered to customers.2014 – 2016 | Marketing Coordinator, HarmonyxManaged content and development of marketing materials and collateral, responsible for third-party vendor relationships, clinical project management and coordinating national trade shows. Show less

• 

  St. Jude Children's Research Hospital - ALSAC

  Dec 2017 - now

  • Responsible for leading the development, design and implementation of strategic people and talent management solutions across the enterprise. • Serve as a subject matter expert of organizational development interventions and spearhead strategic initiatives• Cultivate meaningful working relationships and commitment through advanced consultative skills. • Collaborate with internal and external stakeholders to determine needs and design innovative and effective approaches to foster a psychologically safe culture that perpetuates diversity of thought and is grounded in Core Competencies. Show less • Stay current with customer needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid.• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities• Provide project level analysis – producing required project analysis documentation • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process• Elicit and clearly document business and systems requirements• Understand and negotiate needs and expectations of multiple stakeholders Show less • Act as a liaison between business and Digital Marketing. Develop and maintain knowledge of customer's business.• Analyze, identify and write detailed description of user requirements, program functions, and steps required to develop or modify web-based experiences.• Make recommendations for business process improvements with a thorough understanding of technical problems and solutions as they relate to the technology needs.• Prepare analysis for production support of systems and applications and associated documentation.• Document end user requirements for data, reports and analyses, training, data quality and performance. • Conduct UAT and user training. Show less

  • Sr. Advisor, Employee and Team Performance

    Sept 2024 - now

  • Product Manager

    Sept 2023 - Sept 2024

  • Sr. Product Owner

    Jun 2019 - Sept 2023

  • Sr. Business Analyst

    Nov 2018 - May 2019

  • Product Business Analyst

    Dec 2017 - Oct 2018