Kumar Pankaj

Experience

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  Accenture

  Jul 2007 - Jun 2010

  SEPG and PPQA Auditor

  • Conducted monthly Process Audit of 2 Project teams of size 500 heads each as a result of whicho There was a decrease of 10% in the number of average post implementation defects within a period of 2 years • Successfully implemented the project of aligning our processes with that of client processes as a result of whicho There was a decrease of 40% in documentation effort of the project team.• Provided Process training to project team members• Created Health Score Card (dashboard) for the entire project which led to efficient utilization of resources and schedule compliance• Reviewed weekly Status Reports of 9 project teams and rectified all reporting inconsistencies in project matrices and decreased the number of inconsistencies from a weekly average of 70-80 inconsistencies to 0-5 inconsistencies.• Spearheaded many Process Improvement initiatives and negotiated the implementation of Process changes with the Delivery leads and Project leads and was able to deliver 8 Process Releases within 1.5 year as part of SEPG team.• Participated in 3 Six Sigma Projects as Green Belt. Show less

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  Reliance Foundation

  Apr 2012 - Apr 2014

  Project Manager

  Project Manager – Quality Assurance (Jan 2013 to April 2014)• Trained the Personnel on ISO 9001:2008 standards and the mandatory documents and Procedures, Different concepts of Quality Management, Lean Six Sigma tools, DMAIC concepts and Developed training material for various LSS and Process improvement trainings. o Have conducted 24 ISO 9001:2008 Trainings, 4 Green Belt and 4 Yellow Belt trainings and trained around 200 personnel• Led a team of 12 Process Champions and Implemented ISO 9001 Quality Management Standards as a result of which o Reliance Foundation received ISO 9001:2008 Certification.o Redundant activities have been reduced and an increase of at least 20% is expected in productivity • Conducted multiple internal audits for 24 clusters across 10 states o Found 14 types of major non-compliance in the first audit which was reduced to 2 in the last internal audit. • Implemented some 6 sigma projects to o Reduce documentation effort, Reduce the fund disbursal cycle time, Reduction in attrition rate, Improvement in training Effectiveness • Established Monitoring and Evaluation processes by Creating Reporting Standards for the 9 functional domains by doing an analysis of the performance criteria and data availabilityTeam Leader – Cluster Development (April 2012 to Jan 2013)• Conducted physical survey of the shortlisted areas as per the parameters of RF for Marginalized area. Conducted community meetings and focused group discussion to understand the local issues, condition of agriculture in the area, rainfall pattern, irrigation condition and other social issues• Facilitated formation of Village farmers associations and address the issues of marginal farmers through the VFA• Facilitated trainings on agricultural best practices, Water harvesting, Seed Banking and Land Development through VFA• Presented Progress reports to the senior leadership and acquired resources required for the intervention from the Leadership Show less

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  ICICI Lombard

  Apr 2014 - Jan 2015

  Product Manager

  • Created weather insurance product by analysing trends in various weather parameters over the last couple of decades• Created Claim calculation tools for 4 states for the Kharif’14 Season• Conducted couple of Kaizen Projects within the team

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  Wind World India Ltd

  Jan 2015 - Jan 2017

  Lean Six Sigma Manager

  Lean Six Sigma Role• Train the Personnel on Lean Six Sigma tools, DMAIC concepts and Minitab Tool and Develop training material for various LSS and Process improvement trainings. o Have conducted 2 Black Belt, 4 Green Belt and 6 Yellow Belt trainings and trained around 150 personnel• Identify pain areas and advised Team members on selecting Lean six Sigma Projects o Some of the Projects are – Reduction in Turn Around Time of Repair of a particular spare, Reduction in Failure Rate of a particular component, Reduction of Cycle time of various Activities, Projects on 5 S, DMADV Project • Mentor Lean Six Sigma Black, Green and Yellow Belt candidates and tracked progression of DMAIC projects to ensure Lean Six Sigma tools were properly utilized to achieve expected results o Currently supporting 6 Black Belt, 10 Green Belt and 15 Yellow Belt Projectso Have completed 4 Black belt and 3 Yellow belt Projects saving about Rs 162 Lakhs• Carry out Statistical analysis on Minitab for Root Cause identification• Evangelise Lean Six Sigma across the organization and get buy in from the senior leadership for various Projects and Manage cross function support on various Process Improvement Projects by networking with various Stakeholders• Present Projects’ status to the leadership and discussed on the future course of the Projects in the Champions Review and the Steering Committee Reviews conducted on Regular IntervalsBusiness Analytics Role• Sell the MIS products to existing customers who have already outsourced their Operations and Maintenance activities to us.• Understand the Performance monitoring related requirements of the customers and design the MIS Tool accordingly.• Coordinate with Development team in making the changes to the current systems to fulfil the MIS requirements of the customers.• Provide Periodic MIS as per the SLA with customers, conduct root cause analysis of the performance issues and Respond to the performance related queries of customer. Show less

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  Mahindra & Mahindra Financial Services

  Feb 2017 - Sept 2021

  Manager -Business Excellence

  • CMMI-SVC Level 3– Implemented CMMI SVC Level 3 in Feb 2019 as a Project Leader. As a result of which o The processes are expected to become more Effective and efficient with a consistency in the output. This will result in a consistent Service Delivery and Reduced Customer Complaints.• Conducting Kaizen Drive across the vertical so as to inculcate a culture of continual improvement and Sharing of Best Practices and Lessons Learnt.• Identifying pain areas and working with Process owners to find the Root Cause and solution for the same by using six sigma tools and implementing the identified solutions with the Process ownerso Some of the Projects are – Reduction in Turn Around Time to Resolve customer Requests and customer complaints, Reduction in Turn Around Time of Credit Assessment Process for Sanctioning of Loans, Reduction in Compliance Document Pendency , Reduction in Repayment Cheque Bounce%, Improvement in Productivity of Sales executives, Projects on 5 S. Show less

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  MAHINDRA AND MAHINDRA FINANCIAL SERVICES LIMITED

  Apr 2021 - Dec 2023

  Senior Manager Business Excellence
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  SMFG India Credit

  Nov 2023 - now

  Vice President -Process Governance