William Heard

Experience

• 

  Rite Aid Pharmacy

  Jan 2009 - Nov 2017

  • To protect company assets and maintain or improve company’s profitability by developing and implementing security and safety programs for employees and customers. • Investigated reported cases via case management programs, including policy violations, theft, fraud, diversions, privacy, HIPPA, violence, etc., as well as other loads.• Coordinate and communicate with management and governmental agencies to act appropriately and legally.• Develop policies and train staff in Loss prevention, reduce shrinkage, and use tagging and/or export mechanism.• Performed Shrink Visit Guide Audits and conducted Pharmacy and /store Inventories (64) Retail Locations and developed action plans with the store manager and district Management team to ensure that stores are executing company policies and programs.• Hired, trained, and directed Asset Protection agents for districts and coordinated the review of outside agencies as applicable. Managed Asset Protection Agents and Guard Agencies productivity return of investment, and payroll expenses.• Assisted business partners in the planning, development and execution of the district’s business plans and profit/loss results.• Conducted profit enhancement meetings to review shrink results, Product Protection, Replenishment & Backroom disciplines, Back door Seal, Quantity Control, G.E.T., ag Check program, Guardianship, Vendor Control programs and new initiatives.• Identified and communicated shrink, risk, compliance, food safety, threats, and other businessrelated issues to business partners and worked together to develop actions to address issues through active managerial controls Show less Responsible for implementing proper compliance policies and procedures for all stores in my districts. Assist in the development of strategic risk assestments,compliances plans, and budgeting. Assure that the program meets or exceeds federal,state, and/or industry standards. Manages and prioritized assigned projects to dead lines. Conducts auditing and monitoring activities on policies and procedures,to ensure that non compliance issues are addressed. Prepare written and oral reports for presentations to the each district. Maintain accurate compliance program data basis. Show less

  • Asset Protection District Manager

    Jan 2011 - Nov 2017

  • Compliance Specialist Auditor

    Jan 2009 - Jan 2011
• 

  Walgreens

  Nov 2017 - Sept 2019

  Asset Protection District Manager
• 

  All Star Sports

  Jun 2020 - now

  Director of Asset Protection

  )• Design and develop security policies, procedures, and emergency response plans for the organization.• Investigate breaches of security, crises, or site incidences as needed and recommend action.• Coordinate and implement a comprehensive brand wide protection model that secures and protects the company.• Assist Store Management in developing and implementing loss prevention strategies for company stores designed to reduce shrink, fraud, cash, and other financial losses.• Conduct monthly audits in the retail stores, including the safe; spot cash audits.• Directs or conducts professional loss prevention investigations and interviews.• In coordination with Safety, evaluates workers’ compensation and general liability claim data to address training and awareness needs for stores.• Manage all internal and external investigation programs targeting reduction of theft and fraud in front-end and back-end transactions.• Manage and maintain the physical security controls and systems for all locations. Systems include burglar and fire alarms, electronic surveillance, and emergency systems.• Monitor cameras and pull film for Security and investigative purposes.• Inventory Control Specialist, which includes learning the inventory; conducting monthly inventories in all store locations, with assistance from the Regional Planners and District Managers; teach managers how to properly conduct an inventory; and conduct spot inventories, as needed.• Communicate and interface with Department leaders, District and Store Management, Human Resources, Accounting, Legal and Safety, as well as law enforcement if/when necessary, on all Loss Prevention and Shortage control matters, including investigations and court appearances Show less