Chirag Verma

Experience

• 

  Microland Limited

  Sept 2013 - Feb 2016

  Senior Technical Support

  • Allocating daily jobs and workloads.• Training new team members.• Managing and monitoring staff attendance.• Attending and participating in team meetings.• Ensuring a clean, safe and friendly working environment.• Identify operational issue in client systems. • Promptly answer support related Emails, calls. • Experience with hardware and software technology with problem solving skills. • Handle multiple cases at same time with varying degrees of priorities. • Handling Clients by answering their queries, and also troubleshooting using state of the art troubleshooting techniques. • Support all technician and give them Technical training. • Handling and Managing the Queue, managing the agents breaks. • Auditing the agents call and give them feedback. • Monitoring the performance of junior staff. • Able to prioritize tasks and workloads in order of importance. • Met all customer call guidelines including service levels, handle time and productivity. • Solved unresolved customer issues. • Strong leader of customer support staff.• Managed work flow to exceed quality service goals.• Send daily report to the client.• Reporting to managers. Show less

• 

  Minacs Marketing Solutions, A Concentrix Company

  May 2016 - Oct 2016

  Technical Service Associate

  • Respond to the customer on multiple chat windows.• Guiding customers how to install the operating system in the laptop and desktop.• Guiding customers how to back up the operating system in a pen drive or hard drive.• Guiding customers how to update the drivers.• Took customer system on remote and Identify the issue is with the hardware or software.• Daily follow up of all the open cases and if the issue resolved then close the open cases with the customer permission.

• 

  Teleperformance

  Jun 2017 - Feb 2019

  Operations Team Lead

  • Allocating daily jobs and workloads.• Managing and monitoring staff attendance.• Identify an operational issue in client systems. • Promptly answer support related Emails, calls. • Experience with hardware and software technology with problem-solving skills. • Handle multiple cases at the same time with varying degrees of priorities. • Handling Clients by answering their queries, and also troubleshooting using state of the art troubleshooting techniques. • Support all technicians and give them Technical training. • Handling and Managing the Queue, managing the agent’s breaks. • Auditing the agents call and give them feedback. • Monitoring the performance of junior staff. • Able to prioritize tasks and workloads in order of importance. • Met all customer call guidelines including service levels, handle time and productivity. • Solved unresolved customer issues. • Strong leader of customer support staff.• Managed work flow to exceed quality service goals.• Send daily reports to the client.• Reporting to managers Show less

• 

  Meesho

  Feb 2019 - Feb 2021

  • Day to day Search and track leads and onboard them on the Meesho platform.• Prepare catalog and upload in the supplier accounts.• Guide and educate the suppliers about the current market treads and get the catalogs from them for the improvement of the organization and the supplier.• Check everyday growth of the supplier until the account manger not assigned to the supplier.• Every day submit EOD report to the manager with the overall supplier on-boarded, how many catalogs uploaded which is in treads, and the RCA of the supplier which is not getting scaled and what is the action taken to scale them.• Onboarding suppliers by explaining the terms and conditions as the company policy• Guide and educate the suppliers about the current market trends and get the catalogs from them for the improvement of the organization and the supplier.• Check everyday growth of the supplier until the account manger not assigned to the supplier.• Constant follow with “Manufacturer and whole seller” for sourcing the trend wise product as per the need.• Negotiating with the supplier at the sale time to contribute a percentage discount as the company need.• Scaling the supplier by enhancing the sale and discounting on the non-moving product.• Everyday check supplier sales and guide them accordingly to enhance their business.• Every day submit EOD report to the manager with the overall supplier onboarded, how many catalogs uploaded which is in treads, and the RCA of the supplier which is not getting scaled and what is the plan action taken to scale them. Show less

  • Senior Business Development Manager

    Feb 2019 - Feb 2021

  • Senior Business Development Manager

    Feb 2019 - Apr 2020
• 

  Best Price Flipkart Wholesale

  Feb 2021 - Jul 2022

  Assistant Manager Business Development

  Scaling and developing the men's apparel business across India for Flipkart Wholesale.

• 

  Flipkart

  Jul 2022 - now

  Key Account Manager