Halemah Mahmoud

Civil Mediation & Arbitration Certification Dr. Karen F. DeSoto Dec 2019 • Applied advanced negotiation techniques, active listening, collaboration, and option development tactics to all stages of a mediation and negotiation.• Prepared an effective mediation opening statement and negotiation plan using advanced principles of negotiations.• Ascertained the other parties’ interests, options through fact-finding techniques.• Analyzed case studies and group exercises of disputes in order to identify strategies, gather information whileresolving impasses,… Show more • Applied advanced negotiation techniques, active listening, collaboration, and option development tactics to all stages of a mediation and negotiation.• Prepared an effective mediation opening statement and negotiation plan using advanced principles of negotiations.• Ascertained the other parties’ interests, options through fact-finding techniques.• Analyzed case studies and group exercises of disputes in order to identify strategies, gather information whileresolving impasses, identify interests, developing options and understanding ethical obligations surrounding conflictresolution• Recognized the implications of risk, behavior, ethics, cross-culture sensitivities, multi-party disputes, and third-partyissues in negotiation• Completed 40 hours of in-class training• Training overall consisted of exercises and role playing that covered the theory, process, stages, styles, techniques andethical requirements governing mediation. Show less

Deans List -

Deans List -