Roxanne Harbison

Experience

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  Verizon

  Mar 2000 - Mar 2005

  Customer Sales Representative

  Part of a extraordinary group of sales representatives that specialized in customers transferring from a different telephone company. *Top Seller- trip to New Orleans top sales/Numerous Accommodations

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  S&M Moving and Logistics

  Aug 2005 - Aug 2006

  Collections Supervisor

  Overseeing collections teams: Supervising a team of collection specialists, supervisors, and leadsDeveloping and implementing policies and procedures: Ensuring compliance with company procedures and collection laws. Monitoring collections activities: Ensuring accurate collections processes and timely billing practices. Initiating collection actions: Sending demand letters, making outbound calls, and handling escalated calls. Investigating and resolving issues: Interacting with debtors, explaining regulations and procedures, and determining exceptions to payment policies. Managing payment and settlement options: Authorizing refunds Show less

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  TestEquity LLC

  Nov 2006 - May 2010

  Executive Assistant/RMA Coordinator/ Credit Analyst

  Created Sales Administrator performance metricsCreated revenue stream of $250K in 14 monthsCreated RMA performance metrics

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  TestEquity LLC

  May 2010 - Jun 2017

  Manages overall workflow for an ISO 17025, ANSI Z540 accredited electronics calibration laboratory. Coordinates major improvements in operations that advance quality, production and efficiency which results in a much widened scope of capabilities. Analyze, assign, monitor, and maintain workflow for optimal operation. Maintain all calibration records for Lab Standards, analyze, monitor, and schedule all lab training with A2LA guidelines. Corporate trainer- train all new employees on administrative duties. Coordinate VIP Repair Program, quote, process, and monitor equipment for customer compliance. Show less

  • Government Contracts Manager

    Nov 2012 - Jun 2017

  • WorkFlow Coordinator

    May 2010 - Nov 2012
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  Kuvera Partners

  Sept 2017 - May 2018

  Corporate Communications Coordinator

  Oversee the creation of promotional materials to build and develop a brand identity. Support marketing director with advertising and media relations. Create and expand brand story.

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  Johanson Technology, Inc.

  Jun 2018 - Jun 2019

  Applications Engineer Coordinator

  Coordinate the quote and order work through the Applications Engineering departmentTrack progress of quote and order processing on the Planar Tracking SheetPrioritize daily activity for the Apps Engineering and QA team – ensure the key individuals are aware of daily workload/prioritiesCreate records for part number for quotes and orders with all relative documents included in folderWork with Sales Team to obtain missing customer documentsInteract with Sales, Engineering and QA teamsDaily tracking reports to Executive ManagementPrepare procedures/document processes Show less

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  SaniSure

  Mar 2019 - now

  R&D Project Management Supervisor

  Manage project management platform for R&D and NPI projects. Create NPI platform for new product introduction. Manage internal special programs. Lead projects from concept to delivery and ensure alignment across all domain functions of the full project team including Product Management, Engineering, Compliance, Supply Chain, Production, Service, Sales and Marketing, and Executive Management. Responsible for the day-to-day management R&D department. Lead the R&D team and product improvement efforts, and use scientific research and innovation to create and improve products. Ensure that the department meets the organization's objectives for researching and developing new products or technologies and improving existing products Show less

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  Sani-Tech West

  Jun 2019 - Oct 2022

  Engineer Coordinator

  Organize engineering projects manufacturing. Work with the engineering team to ensure projects progress smoothly by coordinating projects, performing administrative tasks, and managing different elements of a project at every level of development Process quote requests from sales. organize document and drawing filing systems, aid in engineering management.