Theodore Alexander, MPH

Experience

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  University at Albany

  Aug 2019 - Apr 2020

  Operations/Event Staff | Department of Athletic Events

  • Participated in the Athletic Game Operations Department, assuming various responsibilities during game days.• Performed a diverse array of duties, including ticket sales, ticket validation, ushering, promotions, and parking management.• Demonstrated strong organizational skills and attention to detail to ensure smooth and efficient operations during athletic events.

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  Walgreens

  Apr 2020 - Aug 2020

  Healthcare/Customer Service Representative

  • Collaborated with the Pharmacist to provide assistance in pharmacy operations, adhering to state, federal, and company policies. • Carried out assigned tasks as directed by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including accurately entering patient and drug information into pharmacy systems and responsibly filling prescriptions.• Supported the Pharmacy Department in effectively managing inventory, performing tasks such as ordering, unpacking, verifying, and properly storing pharmaceutical shipments. Show less

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  University at Albany

  Aug 2021 - May 2022

  COVID-19 Hotline Operator

  • Responded to COVID-19 inquiries from students, faculty, and staff, answering 25+ calls a shift.• Documented incoming phone calls into an Excel spreadsheet to identify areas for improvement and enhance response efficiency. • Engaged with university stakeholders, including Residential Life, Office of Emergency Management, Dean of Students, and Student Health Services, to ensure proper development of training, scripts, and FAQS related to COVID-19 safety protocol and precautions.

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  IPH

  Nov 2021 - now

  Direct Support Professional | Medical Respite & Emergency Shelter

  IPH is a leading provider of services for individuals experiencing homelessness and low-income communities in the Capital Region and beyond. Through critical human services programming, compassionate care, and impactful community partnerships, IPH is “Opening Doors Every Day.” Responsibilities:• Facilitating the process of admitting new guests experiencing homelessness, ensuring the proper completion of all required documents.• Distributing needed items, including food, linens, hygiene products, and cleaning supplies.• Mediating interpersonal conflicts and implementing conflict resolution strategies between shelter residents.• Reacting swiftly to emergencies while employing de-escalation and crisis intervention techniques. • Safeguarding the security of 30 shelter residents by completing hourly rounds, monitoring cameras, and generating health and safety reports. Show less

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  Autism Learning Partners

  Feb 2022 - Jun 2022

  Clinical Administrative Assistant

  The mission of Autism Learning Partners is to provide the highest level of clinical expertise to facilitate significant and sustainable improvement for the individuals and families we serve. We strive to give hope, support, and paths of progress for children and their families living with Autism and related disorders.• Provided administrative support to 3 senior administrators, 3 behavioral analysts, 12 behavioral technicians, and the clinical director.• Prepared the creation of routine correspondence, reports, and projects as part of daily operations.• Led office management duties, including maintenance, mail coordination, phone and email communications, supply upkeep, and invoice management for the Albany, Syracuse, and Silver Spring Offices.• Executed the flow and documentation of medical information requests, utilizing electronic health record software for 21 patients living with an autism spectrum disorder.• Assisted with company billing functions while conducting audits for missing signatures and documentation information. Show less

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  Maxim Healthcare Services

  Jul 2022 - Jan 2024

  • Oversaw 12+ investigations within a quarter, addressing issues related to fraud, patient safety concerns, violations of company policy, and adherence to the code of conduct.• Mentored a field support specialist, providing expertise in medical records management, electronic health record systems, payroll processing, and investigation coordination.• Streamlined the hiring and onboarding process for 10+ caregivers in a quarter, ensuring compliance with company policies and procedures.• Resolved any issues and concerns for a team of 130+ caregivers and 35+ patients, serving as the point of contact for general and human-resource-related matters.• Assessed the effectiveness of administrative processes and recommended improvements for increased efficiency and productivity. Show less Maxim Healthcare Services has been making a difference in patient’s lives. Every day, our dedicated team of Nurses, Therapists, and Home Health Aides selflessly serve patients in the comfort of their homes.Responsibilities:• Directed the front desk console operations, providing exceptional customer service for a team of 120+ caregivers and 30+ patients.• Guided potential candidates through the application and onboarding process, hiring 8 caregivers each quarter.• Managed the billing, payroll, and medical records processes, maintaining 98% accuracy and meeting scorecard requirements every quarter. • Coordinated a total of 6 investigations and addressed serious reportable incidents involving a team of 30+ patients and 120+ caregivers in a quarter.• Collaborated with 5 healthcare administrators to offer input for enhancing compliance through improvements in policies, procedures, and workflow.• Met and maintained HIPAA regulations regarding Protected Health Information. Show less

  • Administrative Coordinator

    Aug 2023 - Jan 2024

  • Operations/Field Support Specialist I

    Jul 2022 - Aug 2023
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  New York State Department of Health

  Jan 2024 - May 2024

  Program Intern | School Health Unit

  • Evaluated the NYS model for School-Based Health Centers and developed recommendations for modernization and quality improvement through qualitative and quantitative research methodologies. • Analyzed School-Based Health Center models from 5 states, identifying rules for establishment, operating requirements, and funding methodologies.• Partnered with key stakeholders overseeing School-Based Health Centers to gather their insights, further supporting decision-making among leaders within the NYSDOH. • Executed a qualitative analysis based on the input from key informant interviews to generate 10+ emerging themes related to advancing the operational efficiency of School-Based Health Centers. • Disseminated findings through the development of a PowerPoint Presentation, Poster, Literature Review, Key Informant Interview Report, and White Paper. Show less

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  New York State Technology Enterprise Corporation (NYSTEC)

  May 2024 - now

  Strategic Planning/Design Intern

  • Contributing to the advancement and creation of tools, templates, and actionable roadmaps, which assists executive leadership teams throughout New York State in strategic planning and business development efforts.• Examining documentation from previous projects to identify areas of improvement and propose recommendations, strengthening NYSTEC’s Toolkit Initiative.• Applying business acumen and consulting competencies in collaboration with the New York State Department of Health for a strategic planning-focused project.• Participating in internal and client-facing meetings and preparing presentations to facilitate knowledge sharing of best practices for developing strategic planning methodologies. Show less