Katarina Hocevar

Experience

• 

  Shell Adria d.o.o.

  Dec 2008 - Dec 2010

  System Administrator

  • Working with clients in Customer Service Centre• Communication with different customers from other countries (Croatia, Bosnia, Serbia, Montenegro, Macedonia, Albania, …)• Communication with other Shell LTD offices through Europe• VAT refund from abroad• Arranging different road tax systems in Europe• Help in accountings (organizing final open amounts / bad depts. With our debtors)• Entering customers in different CRM systems

• 

  Sanluks d.o.o.

  Apr 2011 - Oct 2011

  Store manager

  • Developing sales and targeting strategies for our store Chic Interier• Managing sales team• Developing sales pitch and follow up critical leads• Maintaining sales platform to track all leads and sales• Management, organization and implementation of activities in salon• Cooperation on development projects• Communication with different sales representatives from our distributors through Europe• Control of retail and purchase department• Preparation of weekly and monthly plans, execution and KPI monitoring• HR tasks: recruitment, training and development, goals setting• Marketing: developing marketing strategies, execution of marketing promotions• Reporting monthly/annula resoults to the management and owners Show less

• 

  Poslovno svetovanje, zastopnistvo in posrednistvo Katarina Ljusic s.p.

  Oct 2011 - Jan 2013

  Private entrepreneuer

  • Field Agent for company Soset S.r.l.• Communication with customers from different part of Slovenia• VAT refund from abroad• Arranging different road tax systems in Europe• Offering fuel cars and toll sys solutions• Basic accounting tasks• Sales promotion, acquiring new customers• Proficient user of different CRM and MS office• Execution of billing and payment• Business Advisor for development of Medgeneracijski center Bistrica• Business consulting on interior design (tiles and sanitary equipment)• Intermediate between the project management and tile producer• Coordination of manufacturing, delivering and installation process of tiles• Providing logistic solutions for delivery from Portugal to Slovenia• Head of Translation for agency PEN• Coordination of translation projects• Sales promotion and Market Assessment• Communication with translators Worldwide• Basic Marketing tasks (social platform development, Marketing promotions, web site maintenance• Offer preparations• Execution of billing and Payment Show less

• 

  TNT Slovenia

  Feb 2013 - Apr 2018

  • Responsible for the profitable growth of the Key Account segment for the country• Strategic sales planning and development with the help of the management and rest of the employees (direct and functional) with Key Account responsibility• Working with global, key account clients on field and in the office• Market Analysis and assessments• Organization of logistic solutions, sales support, search of key potentials on the market• Coordination with other TNT departments• Usage of different logistic programs and CRM Systems• Proficient user of MS Package Show less • Providing a range of flexible solutions to meet any requirement that can't be satisfied by TNT's regular network services• Developing tailored solutions to the specific needs of our customers, as: Road Freight, Air Freight, Sea Freight, Bullet Van, On Board Courier, Special deliveries, Clinical Express & Dry Ice, Air Charter, Same day & Saturday deliveries, Commercial flights etc• Coordination and operative work with other subcontractors or TNT branches• Usage of different logistic programs and CRM Systems• Sales promotion, acquiring new customers Show less

  • Key Account Manager

    Apr 2015 - Apr 2018

  • Special Service Coordinator

    Oct 2013 - Apr 2015

  • Field Sales Representative

    Feb 2013 - Oct 2013
• 

  Pošta Slovenije

  Apr 2018 - Jun 2021

  Project Manager

  • Advising management board for potential project development• Identifying new project needs• Preparation and execution of Business and Performance plan• Project management: preparation of project documentation, operational implementation, control of project timeline and tram members• Evaluation of project results and execution of project scope• Predicting and handling possible threats within project scope• Market Analysis and assessments

• 

  FedEx

  Feb 2023 - now

  • Leading highly skilled clearance team administrators and brokers for Slovenia customs procedure• Monitoring of Customs entry process performing• Planning development and training of team members• Anticipate short & long term changes in order to implement solution for competitive clearance service• Active team member of In sourcing project team responsible for merge of FedEx & TNT network• Project leader: Pre-clearance and process optimization• Active project member for AEO re-evaluation• Transforming and optimizing clearance team procedures in order to improve efficiency, effectiveness of network and customer satisfaction• Cooperation with internal stakeholders, external customers & governmental bodies to meet market needs in compliant way• Creating sustainable working environment where team members over-achieve defined KPI's, striving for constant growth• Providing functional leadership team support as per operational input, bringing E2E partners to discussion, solution• In charge of recruitment process and execution• Daily usage of Workday, TLM and other internal FedEx systems, Advanced usage of MS Office (Excel and PowerPoint, Visio) Show less Temporary Assignment• Advising our highly skilled global service providers about clearance process optimization• Anticipate short & long term changes in order to implement solution for competitive clearance service• Optimizing procedures in order to improve efficiency, effectivness of network and customer satisfaction• Providing team support as per operational input, bringing GSP partners to discussion, solution• Cooperating with 8 countries: Croatia, Malta, Serbia, Bosnia, Montenegro, Macedonia, Kosovo, Albania Show less

  • Clearance Operations Supervisor

    Jul 2021 - now

  • GSP Clearance Coordinator

    Feb 2023 - Jun 2024