Shakil Ahamed

Experience

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  Hotel Germanus

  Jan 2007 - Oct 2007

  Asst. Manager Front Office

  Preparing Forcast Report,Key Management,Guest Relation,Duty Rooster,Making Reports for Reservation

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  Emirates Airline

  Oct 2007 - Dec 2009

  Comis Pastry

  Preparing Pastries, Handling Food for World Largest Passenger Aircraft A380

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  Marrybrown Family Restaurant

  Dec 2009 - May 2010

  Shift Manager

  Handling day to day operations smoothly With Control Over Cash.Handling government officials ,like labor inspectors and corporation people,Effective indenting and control over Wastages and spoilagesInventory management,Making daily and weekly sales report,Making Mid month and Monthly P & L ,Controlling semi variables cost,Controlling food cost by tracking

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  The Fudist Family Restaurant

  May 2010 - Jul 2011

  Restaurant Manager

  Ensures store compliance with company standards.Increase commercial performance of team and increase turn over,Lead ,Motivate & Develop team to maximize profit,Drive customer focus through service standards,Maintain the store cleanliness and hygiene,Making retail and corporate tie ups,Making local store marketing ,Handing customer compliant and necessary action and retain the customers,Making duty roster for staffs,Recruiting and train the new team member,Resolving staff issue immediately, coaching and support the team, Show less

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  Pitstop Family Restaurants

  Jul 2011 - Apr 2012

  Support Manager

  To build Customer focused mindset and behavior among the team members working on the shift.To hire, evaluate, expert certify, train, motivate, coach and cross train the people. (People Capability)To perform the things on high visible leadership and coach the team.To maintain healthy process & maintain P&L of the company

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  Ramee Group Of Hotels

  May 2012 - Apr 2013

  Manager F&B Operation

  * To Build Menu For The Upcoming Restaurant* To Analyse Menu Planning* Food Cost Control On All The Restaurant* Maintaining the Standard of Operation* Making Meal Planner* Training The Staff on Product Knowledge* Event Management For The Restaurants* Planning New Menu And Making R&D of It* Making Deals to Attract Guests* Effective Discount To Staff of the Mall

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  Starbucks

  May 2013 - Dec 2016

  Manager

  To give World Class Customer Service and training the partners on the same.Train and motivate the partners on achieving daily, Periodic & Quarterly targets and store action plan.Solving all sorts of problem using Service recovery steps. Improve the coffee knowledge of partners by discussing one topic a day.Accessing the deployment to ensure Aces are in Places. Conducting all kinds of audit like Company standard, Health and safety, Store Learning, Quality and safety etc to ensure company and Brand standards are followed.Conducting Operational Excellence and Store Action plan in regards to Business, Customer & Partner. Managing priorities according to the business requirement. Analyzing the food management on weekly and periodically to ensure productivity and less stock loss. Training and monitoring the new partners using Art Of Coaching to ensure quality of work. Show less

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  Telegraph Cafe

  Jan 2017 - Oct 2018

  Beverage Manager

  Involved in Pre Opening the cafe right from Menu Planning, Recruitment, Setting the Operation Standard, Purchasing, Inventory Management.Involved in preparing the Standard Operating Procedures Beverage manual was completed in order to have easy and standard training for all barista. MISR (Monthly Inventory Stock Report) was compiled and formulated to have good understanding of monthly food cost and consumptionDSR (Daily Sales Report) was compiled and formulated to have easy account keeping and keep track of monthly expenses.Monthly Sales Report is done with the menu mix analysis to know the fast and slow moving categories. It also features no of take away, no of dine in and their respective average which will help us for the Labour requirement of the cafe to forecast and plan. Profit and Loss format was complied and formulated to have easy understanding about the store details. Training for it was given to the accounts to have easy understanding. Purchase order was compiled with all the supplier details and what they supply one by one with prices in order to know the order amount and to keep track of what we order and what we receive.Taken care of payroll with all the required detail which also includes track of Advance Salary deduction. Show less

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  Starbucks India

  Dec 2018 - now

  • District Manager

    Sept 2021 - now

  • Store Manager

    Dec 2018 - Aug 2021