Gurudas KN

Experience

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  Focus Softnet

  Jan 2001 - Apr 2005

  ERP Functional Consultant
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  Focussoftnet

  Jan 2008 - Jan 2012

  Manager Technical & Support
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  Focus Softnet

  Jan 2013 - now

  As a seasoned professional with over 25 years of experience in ERP, CRM, HRMS, Prompt Engineering, and AI, I specialize in delivering tailored solutions that drive business transformation. Currently serving as the Regional Manager at Focussoftnet LLC in Oman, I lead strategic initiatives that enhance the operational efficiency of organizations across various industries.My passion for technology and business optimization allows me to bridge the gap between complex systems and real-world applications, ensuring our clients receive the best value from their investments in ERP, CRM, and AI-driven solutions. I work closely with teams to integrate innovative tools, foster collaboration, and guide clients through digital transformations.Key Areas of Expertise:Enterprise Resource Planning (ERP)Customer Relationship Management (CRM)Human Resource Management Systems (HRMS)Prompt Engineering for process optimizationArtificial Intelligence (AI) integrationI am committed to leveraging my deep industry knowledge and leadership skills to help organizations streamline their operations, increase productivity, and achieve sustainable growth.Let’s connect! Feel free to reach out to discuss how I can assist you in transforming your business with the latest technologies. Show less The Branch Manager of Operations plays a pivotal role in overseeing both the sales and support teams at the branch level. This position is responsible for driving performance across all functions, ensuring that the teams meet their sales targets and maintain high standards of service excellence. Here are key responsibilities:Sales Performance Management: The Branch Manager must ensure that the sales team is meeting or exceeding sales targets. This involves setting clear goals, tracking progress, and providing support or training as needed to achieve success.Service Excellence: Ensuring that the support team delivers outstanding customer service and resolves issues efficiently. The Branch Manager must implement service standards and monitor adherence to those standards to guarantee customer satisfaction.Adherence to Global Policies: Ensuring that all operations within the branch follow the company's global operating policies and best practices. This is crucial for maintaining consistency, compliance, and quality across different branches.Performance Monitoring & Reporting: Regularly assessing team performance and reporting on key metrics to senior management. This includes sales data, customer feedback, and operational efficiency.Staff Leadership & Development: Leading, motivating, and mentoring the branch teams. Identifying skills gaps and providing appropriate training and development opportunities to ensure high levels of performance.Operational Efficiency: Identifying and implementing improvements in operational processes to optimize efficiency and reduce costs, without compromising on service or sales targets. Show less

  • Regional Manager

    Apr 2018 - now

  • Branch Manager Operations

    Jan 2013 - Apr 2018