Kayta Goyich

Experience

• 

  PASS

  Jan 2013 - May 2013

  Intern

  Tracked customer data and personal stories for promotional materials. Assisted in preparations before and during annual United conference.

• 

  Westmont College

  Apr 2013 - Aug 2013

  Special Projects Coordinator

  Assisted the director of Westmont College conference service's in conference management and events planning.Used Events Management System® to schedule guest’s room and facility use.Amended and upheld guest contracts with respects to facility use and amenities provided.Tracked event finances including check requests, invoicing, and reporting.Planned and facilitated four-day summer camp for prospective students and student athletes.

• 

  The Unity Shoppe

  Jan 2014 - May 2014

  Volunteer

  Assisted in creating and managing streamlined marketing strategy that included marketing materials, newsletters, and mailers.Facilitated setup, tear down, guest registration, and ticket sales.Tracked inventory for upcoming events and warehouse maintenance.Compiled tax paperwork by logging donations and volunteer information.

• 

  Axia Payments | payments technology & commerce solutions

  May 2014 - Oct 2016

  Client Services

  Managed in house account leads by providing quotes and initial application paperwork.Ensured client satisfaction by anticipating and clarifying needs and exceeding expectations in resolving issues.Provided quotes on products offered based on client processing needs and future industry standards.Maintained account support and billing by completing supporting paperwork and data entry.Ran billing and residual reports for compliance tracking and attrition purposes.Provided reconciliation assistance for merchants credit card statements and income tax.Created and assisted merchants with their credentials on multiple platforms and explain functionality and features. Show less

• 

  Providence School

  Jul 2016 - Feb 2018

  Head Girls Volleyball Coach

  As the Head Girls Volleyball Coach, overseeing a program with both Varsity and Junior Varsity teams my responsibilities included:Coordinating travel arrangements for all off-site locations, ensuring smooth logistics and timely arrivals.Strategizing the progression of individual players in alignment with team development, focusing on their skill enhancement and overall growth.Collaborating with the admissions and organizational offices to identify and select talented players, providing them with the necessary training and support.Facilitating seminars and meetings with players, staff members, and other organizational personnel and associates, fostering open communication and teamwork.Through effective coordination, strategic planning, and collaboration with various stakeholders, I aimed to create a positive and growth-oriented environment for the girls' volleyball program. By nurturing individual player development, selecting talented athletes, and promoting effective communication, I fostered a strong and cohesive team culture that translated into success on and off the court. Show less

• 

  AppFolio

  Nov 2016 - Jun 2021

  As the Onboarding Manager, I was responsible for managing the entire onboarding process for new customers. I ensured a seamless transition from the initial kick-off call to the first full month accounting, including bank reconciliation. My key achievements and responsibilities included:Ensuring the accuracy of customer data and verifying their attendance in the required training sessions, establishing a solid foundation for their AppFolio experience.Offering best practice recommendations to customers, guiding them on optimizing their business processes and leveraging AppFolio to its fullest potential.Consistently achieving a high percentage of on-time go-lives, ensuring a smooth and timely onboarding experience for our customers.Serving as a subject matter expert on migration and AppFolio processes, providing in-depth knowledge and expertise to address customer inquiries and concerns.Demonstrating proficiency in onboarding project management best practices, meticulously maintaining up-to-date and accurate project details in our Salesforce system. This included managing tasks, dates, statuses, and logging emails and calls for comprehensive documentation.Actively mentoring new team members during the onboarding process, providing valuable coaching and feedback to support their growth and development.Through my diligent efforts, I delivered exceptional service to our customers, ensuring they had a smooth and successful transition to using AppFolio. Show less

  • Onbording Manager

    Sept 2018 - Jun 2021

  • Product Success Manager

    May 2018 - Sept 2018

  • Customer Success Manager

    Nov 2017 - May 2018

  • Associate Customer Success Manager

    Nov 2016 - Nov 2017
• 

  WAKA Kickball & Social Sports

  Aug 2018 - Nov 2019

  Community Coordinator

  As the Community Coordinator I successfully managed various aspects of the league to ensure a fun, engaging, and inclusive experience for all members. My responsibilities included:Organized kickball league activities, including game schedules, team assignments, and field reservations.Managed league registrations, ensuring accurate participant information and maintaining effective communication with teams and individuals.Facilitated team recruitment and handled inquiries from prospective participants.Fostered a sense of community and created a welcoming environment for league members.Organized social events and community-building activities to encourage interaction and build camaraderie among participants.Acted as a point of contact for league participants, addressing their questions, concerns, and providing timely updates and communication.Coordinated with referees and scorekeepers to ensure fair play and accurate scorekeeping.Resolved any issues or disputes that arose during games, promoting sportsmanship and fair competition.Managed league communication channels, including social media, email newsletters, and website updates.Promoted league events, activities, and registration through effective marketing and outreach efforts.Collaborated with local organizations and sponsors to enhance league visibility and expand community partnerships.Provided guidance and support to volunteers, ensuring they had a positive experience and contributed effectively.Addressed any safety concerns promptly and took appropriate actions to mitigate risks.Throughout my tenure as a Community Coordinator, I utilized strong organizational and communication skills to create a vibrant and inclusive kickball league experience. My dedication to fostering community, managing operations, and promoting a positive environment contributed to the overall success and growth of the league. Show less

• 

  Margerum Wine Company, Inc.

  May 2019 - Dec 2021

  As the Director of Events at Margerum Wine Company, I oversaw and coordinated a diverse range of events across multiple locations. My responsibilities included:-Strategically planning and executing Private, Public, and Wine Club events to ensure exceptional guest experiences.-Managing event pricing strategies to maximize wine sales and profitability.-Creating an annual Event Calendar with dynamic and creative events to align with branding and generate income.-Collaborating with management to schedule events and secure adequate staffing.-Setting high standards for customer service to leave a lasting impression on attendees.-Supporting Tasting Room operations to ensure a smooth visitor experience.In this role, I successfully orchestrated various events, enhancing the company's brand image, boosting sales, and creating memorable guest experiences. Show less As a Wine Tasting Room Associate, I prioritized exceptional customer experiences, showcasing wine expertise and creating a welcoming environment. I warmly greeted visitors, poured wines expertly, and answered inquiries about wines, winery history, and brand. Meeting sales goals through effective product knowledge and persuasive skills, I managed customer orders, offered tourist insights, and contributed to successful event operations. My dedication to service excellence and wine knowledge consistently left a positive impact. Show less

  • Director Of Events

    May 2021 - Dec 2021

  • Sales Associate

    May 2019 - May 2021
• 

  Cutler's Artisan Spirits

  Dec 2021 - Apr 2023

  Tasting Room Manager

  As the Tasting Room Manager at Cutler's Distillery, I optimized the customer experience by overseeing daily service operations, vendor relations, inventory management, and staff management. I nurtured a high-performing team through training and efficient scheduling, implemented inventory management systems, and handled purchasing transactions flawlessly. My efforts ensured a memorable and enjoyable experience for guests while growin local brand presence.

• 

  ClearPathGPS

  Apr 2023 - now

  Customer Success Manager

  My primary focus, as a Customer Success professional at ClearPathGPS is to guide our valued customers towards long-term success. I am dedicated to driving adoption, ensuring high retention rates, facilitating expansion opportunities, and fostering customer advocacy.To achieve these goals, I work closely with our customers, establishing strong relationships and understanding their unique needs. I provide comprehensive onboarding assistance, ensuring they are equipped with the knowledge and resources necessary to effectively utilize our GPS tracking solutions.Through proactive communication and regular check-ins, I serve as a trusted advisor, helping customers maximize the value they derive from our services. By understanding their business objectives, I identify opportunities for growth and expansion, presenting tailored solutions that align with their evolving needs.In addition, I am responsible for monitoring customer satisfaction and addressing any concerns or challenges they may encounter. I serve as a point of contact for troubleshooting, resolving issues promptly, and ensuring a smooth user experience.By fostering a strong customer-centric culture, I aim to create a community of satisfied and loyal customers who become advocates for ClearPathGPS. Their success and positive experiences become a powerful testament to the value and impact of our solutions.I guide customers throughout their journey, from initial adoption to long-term success. By delivering exceptional support, identifying growth opportunities, and nurturing strong relationships, I ensure that our customers achieve their desired outcomes and become enthusiastic advocates for our company. Show less