Sumit Agrawal

Experience

• 

  Reliance Communications

  Nov 2006 - Mar 2007

  Graduate Engineer Trainee

  Worked in Fixed access Operations and Maintenance team where I was responsible for Provisioning, operating & maintaining and deployment of Digital Loop Carrier (DLC), Unlicensed Band Radio (UBR) and Electronic Distribution Point (EDP) and for Planning, installing and commissioning of Broadband equipment along with Ensuring effective functioning of the Broadband Network.

• 

  Tata Consultancy Services

  Mar 2007 - May 2015

  • SCOM Management Pack Authoring and Reporting.• SCOM Administration and Configuring Infrastructure Monitoring. • Breaking down and understanding the configurations of Retail MPs and creating Overrides on them. • Authoring Custom Views in SCOM.• Build complete service model and relationship discoveries for the monitored modules for better visual representation, Alerting and reporting purposes.• Create MP Authoring guideline documents to be followed while building all our custom Management Packs.• Deploying custom monitoring solutions using scripts through SCOM. Show less • SCCM Administration – Deploying Monthly Security Patches• SCOM Management Pack Creation, modification, installation, and troubleshooting• Server Administration and SQL DBA activities. • Working on monitoring technologies like Gomez and Keynote• Interacting with clients and providing solutions on technical issues.• Interfacing with product vendor team to coordinate the development.• Design, customize and produce reports out of the SCOM database as per the requirement.• Change, Incident and Problem management, Documentation and Reporting. Show less

  • Information Technology Analyst

    Jul 2011 - May 2015

  • Information Technology Analyst

    Jul 2009 - Jul 2011

  • Information Technology Analyst

    Mar 2007 - Jul 2009
• 

  Wipro

  May 2015 - now

  Maintenance and Support of Client's IT Operations and Infrastructure spread across various locations in USA. Managing various IT components inside the Data Centers, Corporate Offices, Local and Remote offices. The IT components involved are tools like System Center Configuration Manager, Tanium, Microsoft Intune, Nexthink, Digi Lockers, Windows Laptops, Desktops and MDTs along with leading Service Desk, End User Computing teams with cross-functions like Change/Problem/Incident Management, Demand Fulfillment and Provisioning. Show less • Lead and handle a group of IT professionals across the globe.• Responsible for all facets of the IT Operations ensure the efficient and secure operations of the organization’s technology.• Proactively introduce new technology solutions for current business problems and keep abreast of new and emerging technologies and their impact on the enterprise architecture.• Responsible for End User Computing Operations and team productivity management. Manager all Major Incidents with SLAs and provide status to externa/internal stakeholders. Managing Asset, Vendor, End Point Management, and their complete life cycle. • Maintain, and test a disaster recovery plan for Infrastructure.• Oversee the engineering and management of data center facilities.• Evaluation, selection, and management of vendors, business partners, and solutions providers.• Face the internal and external Audit like InfoSec, ITIL, etc.• People Management which includes their hiring, appraisals, promotions, technical skill enhancement.• Technical training and Mentoring of the teams.• Ensuring that technical documents like SOPs, EPDs and SMTDs are created and maintained.• Involvement in Planning, Cost estimation, Budgeting, SOW preparation and review. • Contributing to Cost-Of-Delivery improvements. Facilitating the implementation of Automation. Show less • Technical Team Lead for SCOM, SCCM and Monitoring Tools teams.• End-to-end SCOM Administration and reporting.• Create and Maintain SOPs, EPDs and SMTDs.• Interacting with client managers and users and providing solutions on technical issues in SCOM and SCCM. • Technical training and Mentoring of the teams.• Providing monitoring solutions for Wintel, UNIX, Linux, Network and Security Devices through SolarWinds, VCOps and SCOM. • Owned SCCM infrastructure - Software Distribution/deployment; OS deployment and Patch Management.• Breaking down and understanding the configurations of Retail MPs and creating Overrides on them. • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging SCOM and SCCM tools. Show less

  • Service Delivery Manager

    Feb 2021 - now

  • IT Operations Manager

    Jan 2017 - Feb 2021

  • Technical Consultant

    May 2015 - Jan 2017