Experience

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  Sapient

  Sept 2015 - Jun 2016

  Associate

  As part of the Event Management we made sure CI’s and I.T services are constantly monitored using Event Handling tool named BMC true sight operation management.Identifying Disk, CPU and memory utilization alerts for critical servers and performing SOPs by logging into Windows / Linux boxes using Putty. Ex – Recycling of degraded services.

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  Hcltech

  Jun 2016 - Jan 2021

  Specialist

  Worked as Configuration manager managing over 10,000 server, Network devices applications and services for PHC, Epredia, LSIM and ADC.Managing day to day activities of the process, including establishing priorities and updating IMAC tracker.Tracking compliance to policies and procedures and resolving / escalating any compliance issues.Review and publish monthly configuration management reports such as CMDB compliance KPI, Monthly creation and termination and AM dashboard consisting of total count of Servers, applications, network devices added, updated and decommissioned.Spearheaded CMDB transitioning project from legacy tools to new service now platform by establishing new processes, identifying identity and reconciliation rules and managing bulk uploads.Also worked as critical Incident Manager and Shift Lead with BCBSNC.Major tasks involved closely working and tracking major incidents ( P1 Critical, P1, P2 ) , providing regular updates to the Client, Major Business Stake Holders and sending internal communication to the Management.Attending weekly meeting with the client and management to highlight major challenges faced during the week and providing inputs to mitigate the process gaps. Show less

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  Genpact

  Jun 2021 - Dec 2022

  Assistant manager

  Working as CMDB Manager part of Genpact's CMDB Governance Team managing over 12,000 + CIs across the platform.Major tasks involve tracking compliance to processes by doing weekly, monthly and quarterly audits for any additions/Removal/ changes to CI's and ensuring updates are made in a controlled manner in the light of changes to infrastructure, applications, services and business CI's.As part of CMDB Accuracy & Quality metrics publishing weekly reports consisting CMDB-IM & CM audits, publishing Critical CMDB parameters such as Orphans, Missing Environment values, Missing location, duplicates along with reconciliation audit reports with Data center team to reduce physical server footprint.Regularly connecting with leadership to support the development, documentation, and adoption of procedures and work instructions for improved process governance, execution, and reporting. Show less

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  Kyndryl

  Jan 2023 - now

  Manager