Rasmus Lassen

Experience

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  Ferskvandscentret - Vejlsøhus Silkeborg

  Jun 2001 - Apr 2003

  IT Support and waiter.

  Waiter on weekends for two separate rolesNet café responsibility in week daysAs a waiter I was working mostly with Á la Carte. In the net café I demonstrated how to use the educational computers to guests.• The net café was primary for children. Gave lessons and information about the Scandinavian life in lakes and streams. • Maintaining the computer´s hardware and software.• Supporting customers in any queries about the software test etc.• Provide customers with directions and information.• The restaurant was mostly buffet and Á la carte. Show less

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  Ncom

  Jun 2003 - Feb 2004

  Telesales Agent.

  As a telesales agent I was selling business broadband and tele solutions.• Deployed for TDC, Tele Denmark Communications.• Calling either none or existing business customers selling the broadband and tele services to increase TDC customer base.• Establishing contact between TDC and other companies. Dealing with B2B offers.

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  Hotel Dania.

  Jun 2004 - Jul 2005

  Hotel Receptionist.

  As hotel receptionist I dealt with the below in my role.• Taking bookings for un-announced guests and bookings on the phone.• Checking in /out guests ensuring their stay was satisfactory.• Providing guests with whatever they would need, food, drinks sheets etc.• Maintaining the computer system to ensure a smooth running of systems.• I also dealt with all payments from guests from credit cards to cash.

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  Byens Fisk & Vildt.

  Apr 2006 - Jul 2007

  Sales assistant

  I was selling organic meat and providing customer with recipe´s and ingredients.• Driving to the neighbour city every morning, purchasing fresh caught fish and other produce from the sea. • Preparing fish and wild for the shop before opening.• Selling stock and providing customers with ideas for cooking recipes.• Stock take at the end of the day.

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  IBM

  Aug 2007 - Aug 2008

  Technical Customer Service Representative

  As Technical Customer Service Representative I was assigned to work for the Carlsberg account dealing with any IT issue they would experience. First line support for any employee from Carlsberg that would require IT assistance.• Identifying the client’s issues on the phone or email. • Answering any questions related to Microsoft platforms or MS office pack.• Assisting with PC maintenance and network issues. • Remote control the client´s PC to narrow down to the specific problem.• Work closely with the tech team in case we are not able to solve the client´s enquiries on first contact. Show less

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  Hewlett-Packard

  Aug 2008 - Dec 2011

  Serve as and all around agent with mission critical cases as first priority.I was offered to change my role to a more responsible position where as I´m the only one allowed to deal with mission critical cases on the Danish market, which also includes Iceland and Greenland. • Logging cases for mission critical or top25 customers.• Monitoring and following up on mission critical cases from start to finish.• Dealing with all NER countries that´s on a mission critical contract which includes – Norway, Sweden, Finland, Holland and Belgium.• Training new hires for the Danish team. Show less I was recruited to be a part of the Danish dispatch team. Dealing with all Danish cases coming through HP´s server/storage support and first line support. After 3 months in the role I was offered to work from home every 4th week for 7 x 24 hours. • Deal with cases in a timely manner making sure turnaround times are being withheld. • Working closely with the server/storage team, logistics and in country managers.• Order parts for broken or faulty server/storage systems.• Arrange HP or partner technicians from where they would be most beneficial. • Working from home between 4pm to 7am on a 7 day basis, dealing with all matters business customer may require out of hours.• Attending monthly assessment meetings involving the Danish team and the statistics. Show less

  • B2B 24/7 Senior Agent

    Oct 2010 - Dec 2011

  • Dispatch Agent.

    Aug 2008 - Oct 2010
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  VMware

  Jan 2012 - Oct 2012

  Inside Sales Account Manager

  Pursuing new and existing customer´s to improve their data centres.Working with Salesforce and Horizon to expand VMware’s customer database and to make sure all customers are happy with their products and their daily duties running a data centre.• Contacting system engineers, COO´s and CIO´s to look for trading opportunities.• Being responsible for my territory which is all public market throughout Denmark.• Taking calls from existing customer queries regarding their licenses or VMware products.• Finding new customer opportunities to expand my customer database in my territory.• Attending weekly meetings providing the floor manager updates.• Attending weekly meetings with the VMware office in Denmark.• Contacting VMware partners for new projects and promotions.• Educating VMware partners in the products portfolio.• Maintaining and managing customer database and keeping in contact with them to gain knowledge about their on-going and future projects Show less

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  ServiceSource

  Oct 2012 - Jun 2014

  Inside Sales Rep

  Driving revenue from renewals business for our clients.I was headhunted by ServiceSource to start a Dell project as Dell had bought ServiceSource´s SaaS CRM – Renew on Demand. Which involved a lot of adapting and testing from my team to improve Renew on Demand to meet Dell criteria’s and needs.• Working closely together with the Dell sales team to share information regarding opportunities within new sales and renewals business.• Pulling install bases from Dell customer database to look up renewal or new sales opportunities to research, plan and prepare a sales conversation with a given customer.• Contacting partners to help them drive the renewal business and inform them about the renewals value.• Engaging with CIO´s, COO´s, technicians and other influencers in the large enterprise and medium sized business to drive a sale to closure.• Forecasting daily numbers and having weekly territory review weekly with managers.• Developing ideas and best practices into projects and implementing them into the team after manager review and approval. Show less

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  Google Inc. Contractor

  Jun 2014 - Jun 2015

  Google Adwords Expert
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  Una, Art and Twain

  Aug 2015 - Sept 2016

  Freelance & Website owner

  Started a mobile accessories website ordering retail products from China to resell in Denmark.Working for various SMB companies creating, managing and maintaining their Google Adwords accounts.

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  SAP Hybris

  Oct 2016 - Jan 2018

  DGS

  Proactive account management, building pipeline and generating quality leads.Developing professional working relationships with customers, prospects and colleagues.Working on LE & Key businesses in Denmark, Norway and Iceland.Working closely with marketing and sales departments, gathering data from prospects.

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  Xerox Spain

  Mar 2018 - now

  Credit Analyst & Collection Specialist

  Proactive account management, operating 1652 accounts. Mainly in Denmark & Norway.Developing professional working relationships with partners and customers.Coordinating internal transfers for account holders with multiple accounts.Monitoring orders and blocking accounts and initiating service stops for bad and late payers.Maintaining customer/partner ledgers and doing credit analyzing.Gathering profile data for bankruptcy and contract terminations.