Chris Ward

Experience

• 

  Lowe's Companies, Inc.

  Mar 2003 - Jun 2005

  Acting department manager
• 

  Verizon Wireless

  May 2005 - Aug 2006

  Customer Service Coordinator
• 

  BB&T

  May 2007 - Sept 2009

  Level 2 online banking technician
• 

  CenturyLink

  Feb 2010 - Jul 2011

  High Speed internet data tech 2
• 

  Apple

  Apr 2012 - May 2014

  Ios teir 1
• 

  Fluid IT Services

  Feb 2015 - Oct 2016

  Help Desk Technician/ Account Manager
• 

  TeamLogicIT

  Jan 2017 - May 2017

  Helpdesk analyst 2
• 

  Jackson Hewitt Tax Service Inc.

  Oct 2017 - May 2018

  Help Desk Specialist
• 

  Apple

  May 2018 - Jan 2019

  Tier 2 mac support specialist
• 

  Carolinas IT

  Mar 2019 - Mar 2019

  Technical Support Engineer
• 

  Logically

  Mar 2019 - Feb 2024

  • Service Delivery Manager

    May 2022 - Feb 2024

  • Managed services Team Lead

    Mar 2019 - May 2022
• 

  Copilot Managed Services

  Feb 2024 - Nov 2024

  Vice President of Technical Services

  Conducted comprehensive market research to optimize offerings, resulting in the best of both technicaland security offerings with competitive pricing allowing us to offer a better stack and lower pricing thanour competitors.•Assessed multiple vendors for various service offerings, leading to a complete stack that was a best inclass offering, giving a competitive edge for the company.•Led the strategic collaboration with a cyber security partner to establish a robust cyber security suite,resulting in an improved security stance at a fraction of the cost of replacing the CISO and maintaininga secure operational environment for the organization.•Led the creation of standard operating procedure for technical services, enhancing team productivityand ensuring consistent high-quality service delivery.•Developed and implemented automated onboarding systems, improving client and employeeexperience Show less

• 

  Micro-Tech USA

  Nov 2024 - now

  Service Delivery Manager