Mostafa Kamel

Mostafa Kamel

Followers of Mostafa Kamel2000 followers
location of Mostafa KamelRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Reception Section Head at Mansco (Peugeot egypt)

  • Education

    • Helwan University Cairo

      2013 - 2018
      Excellent Automotive Engineering Technology/Technician Very Good With Honor
  • Experience

    • Macan speed service

      Jul 2018 - Jul 2020

      Manages and coordinates all service related activities of the dealership workshop to ensure a high level of service and repair work for customers to enhance the reputation of the company and its products at all times. Provides leadership to the service team and ensures that service work is carried out effectively, efficiently and in a manner which willoptimize profit for the company. Is customer facing and works consistently to drive and enhance business opportunities. Main duties responsibilities :• Works closely with the Service administrator to ensure that all administrative tasks for the workshop are completed in an efficient and timely manner.• Actively monitors Pronto reports to ensure that workshop KPI’s are met including workshop productivity, operational summary, closed jobs etc.• Undertakes any workshop associated administrative tasks as required and at the request of the Service Administrator. • writing reports and documentation Show less interpret customer concerns for the workshop engineer, so that the mechanic can diagnose and repair problems correctly then translates the actual repair problem, which may be very complicated, into language the customer can understand.responsibilities include :•Greeting customers and scheduling service appointments.•Cataloguing customers concerns and comments.•Writing service orders and descriptions of problems and repairs.•Translating customers’ repair problems into standard repair terminology.•Explaining repairs to customers.•Test-driving vehicles to confirm service repairs.•Estimating the cost and time needed for repairs.•Handling customer complaints. Show less

      • Workshop Engineer

        Dec 2019 - Jul 2020
      • service Advisor

        Jul 2018 - Dec 2019
    • Rashed Group

      Jul 2020 - Nov 2020
      Service Advisor
    • Renault EIM

      Nov 2020 - Mar 2022
      Service Advisor
    • Mansco (Peugeot Egypt)

      Mar 2022 - now
      • Reception Section Head

        Jan 2024 - now
      • Service Advisor

        Mar 2022 - Apr 2024
  • Licenses & Certifications

    • Engineering trainee

      Volkswagen
      Jun 2016
    • Engineering trainee

      Scania Group
      Sept 2017
    • Engineering trainee

      Toyota Egypt Group
      Jul 2017
    • Engine Management Course

      A-part Auto For Trading & Industry
      Jun 2020
    • Engineering trainee

      Ford Motor Company
      Jun 2017
    • Engineering trainee

      Egyptian International Motors
      Jul 2016
    • Develop your leadership potential

      Dale Carnegie Training