Mostafa Kamel

Experience

• 

  Macan speed service

  Jul 2018 - Jul 2020

  Manages and coordinates all service related activities of the dealership workshop to ensure a high level of service and repair work for customers to enhance the reputation of the company and its products at all times. Provides leadership to the service team and ensures that service work is carried out effectively, efficiently and in a manner which willoptimize profit for the company. Is customer facing and works consistently to drive and enhance business opportunities. Main duties responsibilities :• Works closely with the Service administrator to ensure that all administrative tasks for the workshop are completed in an efficient and timely manner.• Actively monitors Pronto reports to ensure that workshop KPI’s are met including workshop productivity, operational summary, closed jobs etc.• Undertakes any workshop associated administrative tasks as required and at the request of the Service Administrator. • writing reports and documentation Show less interpret customer concerns for the workshop engineer, so that the mechanic can diagnose and repair problems correctly then translates the actual repair problem, which may be very complicated, into language the customer can understand.responsibilities include :•Greeting customers and scheduling service appointments.•Cataloguing customers concerns and comments.•Writing service orders and descriptions of problems and repairs.•Translating customers’ repair problems into standard repair terminology.•Explaining repairs to customers.•Test-driving vehicles to confirm service repairs.•Estimating the cost and time needed for repairs.•Handling customer complaints. Show less

  • Workshop Engineer

    Dec 2019 - Jul 2020

  • service Advisor

    Jul 2018 - Dec 2019
• 

  Rashed Group

  Jul 2020 - Nov 2020

  Service Advisor
• 

  Renault EIM

  Nov 2020 - Mar 2022

  Service Advisor
• 

  Mansco (Peugeot Egypt)

  Mar 2022 - now

  • Reception Section Head

    Jan 2024 - now

  • Service Advisor

    Mar 2022 - Apr 2024