Andri Setyawan

Experience

• 

  Lintasarta

  Sept 2010 - Mar 2016

  Customer Relations Manager

  - Responsible for receiving customer’s report and analyzing of the connection problem (phone and email)- Coordinate and escalate to the related unit in order to accelerate the troubleshooting process- Assist in coordination of the installation of a new Service Link.- Manage 25customers and 650network circuits in minimum- Evaluate and provide suggestions to improve customer’s network performance- Regular visit to customers to present their monthly network performancenodes : cisco, juniper , brocade Show less

• 

  PT. Indosat Tbk

  Mar 2016 - now

  Customer Relationship Management: Ensuring high levels of customer satisfaction through proactive engagement and support.Service Performance Optimization:Monitoring and optimizing service delivery, network performance, and response times to meet stringent SLAs.Incident Management: Promptly addressing and resolving service issues and incidents, collaborating closely with technical teams for efficient resolutions.New Service Development:Identifying opportunities for service enhancements and new offerings, aligning with business goals and customer needs.Performance Analysis:Analyzing service metrics and service improvement plan. Show less - Coordinate internal resources and third parties/vendors for the flawless execution of projects.- Handling activation end-2-end service of Internet, L2/L3 MPLS, DWDM projects for Enterprise Customer.- Ensure that all projects are delivered on-time, within scope and within budget.- Lead for testing the service and Integration in Customer Equipment.- Creating the Low Level Design and handover document for closing assigment.- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Ensure resource availability and allocation.- Develop a detailed project plan to monitor and track progress.- Report and escalate to management as needed.- Successfully manage the relationship with the client and all stakeholders.- Establish and maintain relationships with third parties/vendors. Show less - Booking and capacity analyst for service End-to-end (B2B and cellular) in all transport devices such as Radio MW, Router IP, SDH, DWDM, GPON.- Activation and configuration service end-to-end in all transport devices such as Radio MW, Router IP, SDH, DWDM, GPON.- Integration and Troubleshooting analyst service end-to-end devices such as Radio MW, Router IP, SDH, DWDM, GPON.- Leading a Team for upgrading Team’s knowledgementabout Transport and Network Technology.- Increasing Network Availability & Maintain Capable Network Quality.- On-time Projects Implementation.- On-time Network Densification and LTE Preparation Implementation.- Provisioning System Improvement for Internal Service.- Provisioning for Services & Clean-Up Deactivate Service and Alarm Service.Node:- Alcatel-Lucent: Router 7750,/7705/7450/7210/7710/7211/7707; Omniswitch; MPR 9500.- Ericsson: OMS 1664/1684/3255; MSH 11/41/51; DXC-MSH 86; Mini-Link AMM 6p/20p.- NSN: Surpass hiT 7035, 7050 CC/DC, 7070 SC/DC & 7080; FlexiPacket Hub 800/1200/2200.- Huawei: OSN 3500/7500/8800; Router CX600 X2/X3/X8; OptiX RTN 310/950a/980.- Cisco: Router CSR3 & GSR; Switch 2960/3650/3550.- NEC: IPASO 400/1000; DMR 3000/5000.- Juniper: Router M 7i/10i/120, MX 480/960. Show less

  • Senior Service Management

    Jun 2024 - now

  • Service Management Analyst

    May 2019 - Jun 2024

  • Assistant Project Manager

    Apr 2018 - Apr 2019

  • IP Transport & Transmissions (PDH/SDH/WDM) Configuration Mgt - Team Leader

    Mar 2016 - Mar 2018