Hunain Saeed

Experience

• 

  National Refinery Limited

  Jul 2016 - Aug 2016

  Summer Intern

  Served as an Intern in the second largest oil refinery of Pakistan- National Refinery Limited. Apart from gaining practical experience in NDT Techniques applied to various engineering components.Also learned the value of Standard Operating Procedures (SOP) and ISO standards for Maintenance, Inspection and Health & Safety (HSE) Departments for a smooth running of an organization.

• 

  Dawood Contracting Company

  Jul 2018 - Aug 2019

  Site Engineer
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  BMW AGMC

  Sept 2019 - Jul 2023

  • Technical BMW Service Advisor

    Nov 2021 - Jul 2023

  • MINI Service Advisor

    Aug 2020 - Oct 2021

  • Workshop Team Lead

    Feb 2020 - Jul 2020

  • Junior Engineer

    Sept 2019 - Feb 2020
• 

  QBE Insurance

  Jul 2023 - now

  Regional Claims Engineer Middle East

  • Manage end-to-end automotive warranty claims process, ensuring accuracy and compliance with industry standards.• Conduct thorough audits to maintain high-quality standards and identify areas for improvement.• Utilize data analytics to analyze claim trends and implement strategic solutions for process optimization.• Serve as a key point of contact to stakeholders for escalated claims and operational issues, collaborating cross-functionally for resolution.• Leverage background in mechanical engineering and automotive dealership operations to provide informed technical support.• Thrive on delivering exceptional service and exceeding customer expectations in the automotive warranty industry.• Conduct technical trainings and product presentations to new and potential clients. • Continue to proactively manage risk and issues for a favorable loss ratio. • Manage and collaborate with global claims team to ensure prompt and qualitative delivery of SLAs. Show less