David Jeames

Experience

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  ArcelorMittal

  Oct 2007 - Mar 2013

  Accountability: From full-stack software engineer to architect lead, I led the charge on improving and transforming SteelUser, an eCommerce B2B platform across all ArcelorMittal’s European customers, ending up leading a team of 3 architects working with ~20 software engineers.Outcome: Increase the footprint of the product by enabling ordering steel units from new plants, their customization, and new ways of ordering them. Improve overall performance of the product by re-platforming it, automating devops activity, and creating new channels of communication with users.Impact: Increase DAU to 3,500 completing 4M transactions a year representing more than US$1B ARR. Show less

  • Software Architect Team Lead

    Apr 2011 - Mar 2013

  • Software Architect

    Jan 2010 - Apr 2011

  • Development Team Lead

    Jan 2009 - Jan 2010

  • Full Stack Software Engineer

    Oct 2007 - Jan 2009
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  HSAGlobal

  Oct 2013 - Aug 2015

  Product Owner Delegate

  Accountability: I led the development of Shared Care Plans in the company flagship product called Connected Care Management System. I was in charge of uncovering the pains and unrealized gains of doctors in this space, synthesizing my findings and building buy-ins with stakeholders, users, customers and the wider health ecosystem.Outcome: Create a User Panel to quickly iterate prototypes and then productionize and instrumentalize these iterations in our live product, enabling doctors to collaborate on a cross-specialty patient treatment plan.Impact: Enable HSA Global to be considered as a thought-leader in APAC and UK on the concept of Shared Care Plans. Build trust with customers and the wider health ecosystem on the capability to deliver value in the Shared Care Plans space Show less

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  Orion Health

  Sept 2015 - Nov 2017

  Product Manager

  Orion Health is a global provider of healthcare information technology, which goal is to revolutionise global healthcare so every individual receives the perfect care.NEW Product: EMR Connect (aka EMRC)EMRC is a web application installed on clinicians' desktop through an Electron box, enabling the access of the patient Shared Record from within the clinician daily workflow. Considered as the most strategic product in 2017, EMRC is under deployment in APAC, EMEA and NA.NEW Product: ChatChat is an XMPP solution fully integrated in Clinical Portal and Patient Portal, enabling collaboration within the distributed care team and the patient. Using conversational UI, Chat is envisioned to host ChatBots and Natural Language Processing capabilities.Product: CommunicateCommunicate is an SMTP SaaS solution fully integrated in Clinical Portal and Patient Portal, as well as having a stand-alone email client: Webmail. This product - only deployed in the USA - enables communication between trusted health providers and patients.* Facilitate customer interviews and workshops with UX and Engineering discovering Business Problem and Jobs-to-be-Done in order to articulate the Product Vision* Participate to pre-sales, up-sales and customer support meetings to ground Product Direction to real-life context and challenges* Facilitate the Product Manager Guild building collaboratively the Career Path, Job Description and 30/60/90 Days Assessment for Product Managers in the company* Co-host monthly sessions for the Product Manager Guild to discuss articles, podcasts and videos about the craft of Product Management Show less

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  Assurity Consulting Ltd

  Nov 2017 - Aug 2018

  Product Management Service Lead

  Accountability: I was in charge of leading the development of a new business offering focused on the Product Management capability in NZ. This required managing the end-to-end sales funnel, as well as identifying what offers resonate the most with the market and building a team of consultants to deliver these offers.Outcome: Build a training plan for consultants to grow in the Product space. Generate service offerings for customers to pick and choose from.Impact: Build the Assurity brand in the Product space. Show less

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  Wine-Searcher

  Aug 2018 - Aug 2019

  Head of Product, UX and Delivery

  Accountability: I led the team of Product Managers, Designers and Agile Coach, leading the transformation of the company to be more customer-centric and evidence-based. I work closely with the CEO and Heads of Sales and Engineering to provide guidance and guardrails to the Product Teams.Outcome: Break the company siloes by creating cross-functional Product Teams. Build a User Panel of 400 wine passionates from scratch, enabling faster learning through User Research and Lean Experimentations.Impact: Create clarity on Product Vision, Roadmap and targeted Personas. Enable Product Teams to quickly assess executive team’s ideas with real-time feedback from users. Show less

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  Product Aotearoa

  Sept 2019 - now

  Co-Founder & Vice Chair

  Founder and vice chair of Product Aotearoa, a not-for-profit organisation dedicated to nurturing, connecting and increasing the impact of product professionals in Aotearoa New Zealand.As a vice chair, I support the chair in setting the strategy towards our vision and how to execute on it.In particular, I lead the organizations of our full-day paid events Product Aotearoa Unconferences, which latest edition had 125 passionate attendees for a NPS of 65, and of the first-ever Product Conference in Aotearoa New-Zealand scheduled for 7-8 Sep 2023. Show less

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  Xero

  Oct 2019 - Jul 2021

  Product Coach

  Accountability: I facilitate the emergence of modern ways of working (esp. Dual Track Agile) across a group composed of 30ish leaders of leaders, tech leads, product managers, designers and engineers enabling Lean Experimentation and Continuous Discovery.Outcome: Design the organization using Team Topologies and Product Trio principles, empowering on-the-ground leaders and their team to make decisions for the product. Develop a Product Radar framework for teams to reflect on the techniques they use, test or adopt and share this knowledge across the organization.Impact: Enable Product Teams going from 0 contact with users to monthly contacts with users, enabling faster learning loops. Improve prioritization by creating situational awareness through Opportunity-Solution Trees. Show less

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  Medworld

  Jul 2021 - May 2022

  Head of Product

  Accountability: I work closely with the Founder, the Managing Director, the Heads of Engineering, Design and Marketing to bring the Founder’s vision to life, fostering a product culture that enables fast experimentation to identify the right value to deliver and how to capture it.Outcome: Build from scratch a group of 20 doctors-advisors Product Teams interact with weekly that speed up our learning loops. Co-design the product, the go-to-market and the hiring strategies that build teams that could confidently discover and deliver the product.Impact: Transform the company from a service-led company to a tech company, while launching the product and securing the first 100 users. Increase headcounts by 10%. Show less

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  Product Experience Lab

  Aug 2022 - now

  Founder & Product Consultant

  I help tech scale-ups to strengthen their product mindset by moving them away from feature factory towards continuous discovery that will unlock sustainable success. I also mentor Product Managers and Product Leaders. Contact me about:* Shifting your organization to continuous discovery;* Improving product teams evidence-based decision-making;* Becoming outcome-centric;* Building great team of product managers.If you want to level up in Product Management, I provide mentoring especially on the topic of cross-collaboration during product discovery and stakeholders engagement.Clients: CarePatron, Foodstuffs, TechDojo, eCargo, Roche, NomosOne ... Show less

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  Lightspeed Commerce

  Oct 2023 - now

  Group Product Manager