Sandra Ganann

Experience

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  ARCO Oil & Gas

  Jan 1985 - Jan 1990

  Accounts Payable Clerk I

  • Set up data entry bundles to maintain work flow for accountants • Handled mail and rerouted invoices for approval• Handled auditor requests during audits • Handled internal duplicate requests for AFE transfer• reviewed duplicate payment report and past due requests• Managed the office supplies and arranged for maintenance of the office equipment • Maintained document retention• Implemented a recycling program

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  Casco, Inc

  Jan 1990 - Jan 1993

  Office Manager

  As the office manager for a metal building construction company that did roofing, siding and design build construction I handled multiple tasks:I arranged appointments, bid packages, designed templates, computer forms, fax cover sheets, job folder system, change orders, and project tracking system. I managed the files and job folders, keeping them up to date for the company president or other executive staff members. I worked with subs and suppliers, ordered materials and handled the shipping and receiving.I handled payroll when the bookkeeper when she was out of the office due to illness or on vacation.I worked with the joint venture partner regarding change orders and budgets for projects and kept drafting room up to date & organized. I handled office supplies, office equipment, and maintenance of the office.I set up a mail merge program, created templates and managed job proposals, contracts, and subcontractor contracts.I arranged safety training & other classes for the crews. Show less

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  Neven's Inc

  Jan 1993 - Jun 1994

  Assistant Warehouse Mgr and Purchasing Agent

  • Handled all purchases of raw materials and warehouse needs• Assisted warehouse manager with scheduling and work flow• Assigned workload and reporting for 3 employees • Handled scheduling of projects to outsource partners

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  Hewlett-Packard

  Sept 2011 - Oct 2012

  HP Exec. Customer Relations Lead & Sr. Case Manager

  Lead & Sr. Case Manager for Executive Customer Relations• Successfully established policies and procedures implemented for the department.• Handled Small Claims cases for Compaq/HP.• Handled BBB, Attorney General and Media cases to resolution and responses • Handled and arranged legal case retention for off site storage • Order office supplies and other needs for Executive Customer Relations in Houston, TX.• Created and maintained agenda for staff meetings• As Green Belt assisted with Six Sigma project for streamlining processes• Formulated, wrote, and trained Administrative Assistant processes for department. Show less

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  Sr. Case Manager, now looking for a new challenge !

  Nov 2012 - Feb 2015

  Experienced Lead and Sr. Case Manager

  I have been serving as a care giver for a family member who no longer needs full time care . So I am looking for a new challenge to use my talents and interests.

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  WNA

  Feb 2015 - Apr 2023

  As Customer Service Manager I oversee the customer service department, assist with HR and Onsite Manager.I assist accounting with end of month closing.I attend meetings with production, shipping and interact with Sales to be updated any large orders on the horizon.I enter purchase orders and handle all current EDI orders as well as our International customer pick up orders that require COA, BOL and NAFTA paperwork. I interact with the freight coordinator to ship product in the most economical way possible. I assist customers to be sure that they get the best service and coordinate with them in cases of shortages or back order situations.I handle approvals for RMA requests for dead stock returns and the RMA process for damage claims. I process the credit invoices, and credit notification to the customer. I assist the logistics department with shipping issues and damage claims when they happen. I work with production during inventory issues and at year end. I track Complaints, late shipments, back orders, RMA's and sample shipments along with product shipments for the Monthly reporting to Corporate.I invoice all shipments and work with accounting at end of month.I manage inventory of office supplies and toner or issues with network printers.I assist and train others on software and learn daily how to better my skills and knowledge of thermal-forming business operations. Show less

  • Retired

    Apr 2023 - Apr 2023

  • Customer Service Manager

    Feb 2015 - Apr 2023