Bogdan Sokolov

Experience

• 

  Unimir Travel

  Jun 2016 - Oct 2019

  Sports Project Manager

  • Defined project scope, guidelines, and task assignments.• Coordinated UEFA events in Belarus under tight deadlines.• Collaborated with stakeholders to ensure seamless execution of event requirements.

• 

  Majorel Polska

  Nov 2019 - Feb 2025

  • Led ChatBot GenAI operations across multiple EMEA locations.• Enhanced productivity and ensured high-performance scalability.• Optimized automation, improving reporting time by 40%.• Implemented process improvements, enhancing quality by 15%.• Developed short-term and long-term business strategies.• Worked with cross-functional teams to improve AI model accuracy.• Ensured compliance with industry standards and managed risks. • Managed a 20-member team, ensuring high performance.• Increased efficiency by 20% through process improvements.• Reduced SLA breaches by 15% via better KPI tracking.• Led recruitment, onboarding, and employee training. • Reviewed social media content for policy compliance.• Led training sessions, improving accuracy and performance.

  • EMEA Operations Lead

    Dec 2022 - Feb 2025

  • Team Leader

    Oct 2021 - Dec 2022

  • Senior Content Reviewer

    Nov 2019 - Oct 2021
• 

  Franke Group

  May 2025 - now

  Product Data Project Manager